CAD/CAM Applications Engineer II — Solutions & Training

CNC Software, LLC; Tolland (CT); Sur place; USD 85 000 - 120 000; Plein temps

Résumé du poste

Mastercam is seeking an Applications Engineer to bridge technology and customer success. You will provide expert training and support to customers, channel partners, and internal teams, leveraging Mastercam expertise to maximize product value.

You will collaborate with product management, support post-sales adoption, and help develop custom toolpaths, templates, and macros. Travel up to 25% may be required to customer sites and events.

Qualifications

• Bachelor's degree or equivalent experience in engineering/computing/manufacturing.
• 3–5 years of CAD/CAM programming, manufacturing, or applications engineering.
• Hands-on experience with Mastercam or similar CAD/CAM software.
• Knowledge of CNC programming, machining processes, and tooling is desirable.

Responsabilités

• Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
• Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity.
• Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution.
• Test and validate new product features, ensuring compatibility and usability in real-world scenarios.
• Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept.

Connaissances

Mastercam

CRM tools

Formation

Bachelor's degree in Engineering, Computer Science, Manufacturing, or related field

Outils

Post-processor customization

Description du poste

Mastercam is seeking an Applications Engineer to bridge technology and customer success. You will provide expert training and support to customers, channel partners, and internal teams, leveraging Mastercam expertise to maximize product value.

You will collaborate with product management, support post-sales adoption, and help develop custom toolpaths, templates, and macros. Travel up to 25% may be required to customer sites and events.