CAD/CAM Applications Engineer - Customer Solutions

Mastercam; San Francisco (CA); On-site; USD 85,000 - 125,000; Full time

Job summary

Mastercam in California seeks an Applications Engineer to bridge technology and customer success. You will provide technical expertise, training, and support to customers, channel partners, and internal teams, ensuring customers maximize Mastercam value.

The role requires 3–5 years of CAD/CAM experience, hands-on Mastercam knowledge, and travel up to 25% as needed to support implementations and training. You will collaborate with product teams and sales for successful adoption.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Manufacturing, or related field.
• 3–5 years of CAD/CAM programming, manufacturing, or applications engineering.
• Hands-on experience with Mastercam or similar CAD/CAM software is required.
• Knowledge of CNC programming, machining processes, and tooling is highly desirable.

Responsibilities

• Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
• Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity.
• Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution.
• Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
• Test and validate new product features, ensuring compatibility and usability in real-world scenarios.
• Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise.
• Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC).
• Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions.
• Identify opportunities to improve customer workflows and recommend advanced techniques or tools.
• Develop custom toolpaths, templates, and macros to meet specific customer requirements.
• Share best practices and innovative approaches within the Mastercam user community.
• Maintain detailed records of customer interactions, technical solutions, and best practices.
• Create knowledge base articles and technical documentation to support Mastercam users.
• Provide regular reports to management on customer trends, technical challenges, and areas for improvement.
• Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices.
• Develop and update technical training materials, user guides, and tutorials.
• Conduct hands-on demonstrations to showcase product features and applications.

Skills

Mastercam

CAD/CAM tools

CNC programming

Milling

Turning

Multi-axis machining

CRM tools

Education

Bachelor’s degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience.

3 - 5 years of experience in CAD/CAM programming, manufacturing, or applications engineering.

Hands-on experience with Mastercam or similar CAD/CAM software is required.

Knowledge of CNC programming, machining processes, and tooling is highly desirable.

Tools

Simulation software

Post-processor customization

Salesforce

NetSuite

Job description

Mastercam in California seeks an Applications Engineer to bridge technology and customer success. You will provide technical expertise, training, and support to customers, channel partners, and internal teams, ensuring customers maximize Mastercam value.

The role requires 3–5 years of CAD/CAM experience, hands-on Mastercam knowledge, and travel up to 25% as needed to support implementations and training. You will collaborate with product teams and sales for successful adoption.