CAD/CAM Applications Engineer II – Phoenix

Mastercam; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Mastercam is seeking an Applications Engineer II in the Phoenix, AZ area to provide expert technical support, training, and customer-focused solutions for the West region. You will troubleshoot, demonstrate Mastercam, and help customers maximize value across manufacturing workflows.

You will develop toolpaths, templates, macros, and training materials, deliver in-person and online sessions, and collaborate with product and sales teams to drive adoption and feedback.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience.
• 3-5 years of experience in CAD/CAM programming, manufacturing, or application engineering.
• Hands-on experience with Mastercam or similar CAD/CAM software.
• Strong understanding of CNC programming and manufacturing processes, including milling, turning, and multi-axis machining.
• Excellent problem-solving, analytical, communication, and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel up to 25%, including customer site visits, trade shows, and international events.

Responsibilities

• Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
• Analyze customer workflows and recommend tailored solutions that improve efficiency and productivity.
• Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution.
• Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
• Test and validate new product features for compatibility and usability in real-world applications.
• Assist sales teams with product demonstrations, technical presentations, and proofs of concept.
• Support customers after the sale to promote successful implementation and adoption of Mastercam solutions.
• Develop custom toolpaths, templates, macros, technical documentation, and training materials.
• Deliver in-person and online training and hands-on product demonstrations for customers, channel partners, and internal teams.

Skills

CAD/CAM software

CNC programming

Problem-solving

Presentation skills

Travel up to 25%

Teamwork

Education

Bachelor’s degree in Engineering/CS/Manufacturing

Tools

Salesforce

NetSuite

Job description

Mastercam is seeking an Applications Engineer II in the Phoenix, AZ area to provide expert technical support, training, and customer-focused solutions for the West region. You will troubleshoot, demonstrate Mastercam, and help customers maximize value across manufacturing workflows.

You will develop toolpaths, templates, macros, and training materials, deliver in-person and online sessions, and collaborate with product and sales teams to drive adoption and feedback.