Cabinetry Service Pro - Customer Care & Solutions

Primera; Centennial (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

PTO accrual & paid holidays

Job summary

Primera is hiring a Customer Service Representative to deliver exceptional service to our clients in a fast-paced environment. You will communicate with customers, field teams, and warehouse staff to resolve issues and ensure timely resolutions.

We value dependability, proactive communication, and teamwork. Experience in homebuilding or related industries is a plus, and we offer training for the right candidate who brings a positive attitude and strong problem-solving skills.

Qualifications

• Customer-focused and dependable with strong interpersonal skills.
• Excellent communication and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as main point of contact between customers and internal teams to ensure service requests are handled efficiently.
• Manage service tickets from start to finish, providing updates and follow-up.
• Maintain accurate records, documentation, and invoicing; coordinate parts orders as needed.
• Support warehouse coordination and assist field teams to prevent delays.
• Identify issues proactively and contribute to solutions in a fast-moving environment.

Skills

Customer service

Communication

Organization

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Primera is hiring a Customer Service Representative to deliver exceptional service to our clients in a fast-paced environment. You will communicate with customers, field teams, and warehouse staff to resolve issues and ensure timely resolutions.

We value dependability, proactive communication, and teamwork. Experience in homebuilding or related industries is a plus, and we offer training for the right candidate who brings a positive attitude and strong problem-solving skills.