Cabinet Field Service Technician (Queen Creek/San Tan)

ISI Design and Installation Solutions, INC.; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401(k) with company match

Disability insurance

Life insurance

Flexible time off

8 paid holidays

Weight-loss program

Pet insurance

Job summary

ILG is seeking a Cabinet Customer Service Technician to deliver high-quality warranty repairs and product installations in Phoenix, AZ. You will support both customer service and production operations, ensuring tasks are completed safely and to ILG’s standards.

The role requires strong technical skills, clear communication, and the ability to work in occupied homes and new construction environments with a focus on quality and customer satisfaction.

Qualifications

• High school diploma or GED required.
• 1+ year in construction or related trades with increasing responsibility.
• Valid driver''s license and vehicle insurance as required by state law.
• Ability to perform repairs and service work in occupied homes.
• Experience in cabinets repair, touch-up, or adjustment is a plus.

Responsibilities

• Perform repairs, touch-ups, and installation-related tasks in production installations across trades.
• Perform repairs and replacements in occupied homes in accordance with safety standards.
• Handle logistics related to production installs, including material handling and coordination.
• Maintain inventory of parts, tools, and materials for field operations.
• Travel to local customer locations to perform field service and support.
• Communicate clearly with customers and internal teams about scope, timelines, and expectations.
• Document completed appointments accurately and promptly.
• Provide feedback to internal teams on product quality and installation methods.
• Mentor and support less experienced technicians as needed.

Skills

Technical aptitude

Customer communication

Organizational skills

Problem solving

Safety compliance

Quality focus

Mentoring

Education

High school diploma or GED

Tools

Microsoft Office Suite

SAP

Job description

Looking to build your career and design your future? You have come to the right place.

Summary The Cabinet Customer Service Technician is responsible for providing excellent customer service through high-quality warranty repairs and product installations. This position plays a critical role in supporting both customer service and production operations, ensuring repairs are completed efficiently, safely, and to ILG’s quality standards. Technicians must demonstrate professionalism, technical skill, and strong communication while working in both occupied homes and new construction environments.

Essential Functions

• Perform repairs, touch‑ups, and installation‑related tasks following or during production installation across multiple trades and materials.
• Perform minor to complex repairs and replacements, including work in occupied homes, in accordance with ILG standards and safety requirements.
• Perform logistical tasks related to production installs, including material handling and coordination.
• Maintain inventory of parts, tools, and materials required for field operations.
• Travel to local customer locations to perform field service, repairs, and support.
• Communicate effectively with customers and internal teams to ensure clear understanding of scope, timelines, and expectations.
• Organize workflow efficiently and maintain accurate documentation related to repairs, materials, and completed appointments.
• Confirm and document completed appointments accurately and promptly.
• Provide feedback to internal teams regarding product quality, installation methods, and process improvement opportunities.
• Mentor and support less experienced technicians, as applicable.
• Perform other duties as assigned.

Education & Experience

• High school diploma or GED, or equivalent combination of education and experience.
• One or more years of experience in construction or related trades, with increasing responsibility and technical complexity over time.
• Valid driver’s license and vehicle insurance as required by state law.
• Ability to perform repairs and service work in occupied homes.
• Good verbal communication and organizational skills.
• Demonstrated ability to train, mentor, or support other technicians as experience level increases.
• Experience in the construction trade of cabinets (repair, touch‑up, adjustment).

Skills & Competencies

• Strong technical aptitude with knowledge of multiple trades, including flooring, cabinetry, and countertops.
• Excellent communication skills with customers and team members.
• Strong organizational and time‑management abilities.
• Demonstrated problem‑solving and analytical skills to diagnose and resolve installation or repair issues.
• Ability to follow safety standards and company policies consistently.
• Commitment to quality, accountability, and customer satisfaction.
• Proficiency in Microsoft Office Suite; SAP knowledge preferred.

Physical Requirements

Ability to stand, sit, walk, bend, and stoop for 8+ hours. Minor lifting and carrying may be required.

Work Environment

Work performed at construction job sites and office locations. Exposure to construction materials, paints, wood‑finishing products, and tools.

Benefits

• Medical, dental, and vision coverage, including multiple plan options.
• Coverage for both physical and mental health.
• 401(k) with company match.
• Short‑ and long‑term disability, life insurance.
• Flexible time off, 8 paid holidays, and additional leave benefits.
• Optional benefits such as a company‑sponsored weight‑loss management program and pet insurance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability, veteran status, gender identity, or national origin.