Cabin Servcies Agent Lead

Ultipro; Reno (NV); On-site; USD 32,000 - 44,000; Full time

Job summary

Menzies Aviation is seeking a Cabin Services Lead to oversee a team of cabin services agents focused on cleaning the interior of commercial aircraft to high safety and quality standards. Responsibilities include supervising, training, and coordinating cleaning tasks to meet airline standards.

The role requires strong leadership, ability to pass pre-employment testing, and the capacity to work outdoors in various conditions.

Qualifications

• Experience leading a cleaning or cabin servicing team is preferred.
• Ability to read, write and speak English fluently.
• Must be able to pass pre-employment checks including drug testing and a physical.

Responsibilities

• Lead cabin services agents in thorough, safe cleaning of aircraft interiors.
• Assist and supervise agents to maintain professional performance and safety standards.
• Train employees on on‑the‑job and airline-specific procedures.
• Prepare cleaning supplies and ensure equipment and protective gear are available and functional.
• Ensure waste disposal and storage of supplies follow procedures.
• Handle on-time cleaning tasks per customer requests as needed.
• Account for all cleaning materials and equipment after use.
• Perform other duties as assigned.

Skills

Team leadership

Aircraft cleaning

Safety compliance

English literacy

Driver's license

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Cabin Services Lead responsibility is for leading a team of cabin Services Agents in a safe and efficient cleaning of the interior of a commercial aircraft while ensuring the safety in the airplane cabin according to Company/Carrier’s standards.

What you will be doing

• Lead agents in cleaning all assigned commercial aircraft thoroughly and efficiently
• Assist Cabin Cleaning Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe, and efficient manner, according to Company/Carrier’s standards
• Trains employees during on-the-job training and/or airline specific training or assigns employees to work with experienced agent
• Ensure preparation of all cleaning supplies such as solvents, etc, for the cleaning of commercial aircraft
• Ensure that all cleaning equipment is in working order and that all protective clothing is worn as instructed
• Vacuum, sweep, dust, disinfect, and clean all areas of the aircraft
• Based on individual customer requests may be required to remove blankets and pillows and replace them with clean ones
• Ensure that soiled linens are deposited into laundry bin
• Ensure that all cleaning supplies and equipment are returned to designated storage area
• Perform other duties as assigned

Safety, Security, Well being and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be 18 years of age or older
• Possess and maintain valid US driver's license
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to proficiently read, write and speak English
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Must be comfortable lifting 70 lbs repetitively
• Must be able to obtain and maintain all required Airports and Custom badges/seals
• Must be available and flexible to work variable shifts including weekends and holidays
• The job is done both in and outdoors which will require you to work in all weather conditions
• Previous cabin cleaning experience

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.