Cabin Services Agent Lead

Ultipro; El Segundo (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Menzies Aviation is seeking a dedicated Cabin Cleaning Agent Lead to oversee daily aircraft cabin cleaning operations on site. You will guide staff to ensure interiors are cleaned, sanitized, and prepared per airline standards and timelines.

Responsibilities include coordinating duties, training staff, ensuring safety and PPE usage, and maintaining clean supply areas. Strong English communication and prior lead experience are preferred.

Qualifications

• Ability to multitask and make sound decisions in a fast-paced environment.
• Basic communication and teamwork skills.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime as needed.
• Reliable attendance and punctuality.
• Must be able to read, write, understand and carry out instructions in English.

Responsibilities

• Lead and assist cabin cleaning teams during daily aircraft cleaning operations
• Assign and coordinate cleaning duties to ensure timely aircraft turnaround
• Ensure aircraft cabins, lavatories, galleys, tray tables, seat areas, and crew sections are cleaned and sanitized according to airline standards
• Inspect completed cleaning assignments to ensure quality and compliance with company expectations
• Provide on-the-job training, coaching, and support to cabin cleaning employees
• Monitor employee productivity and communicate operational updates to the supervisor or management team
• Ensure compliance with all safety procedures, airport regulations, and proper use of PPE
• Respond quickly to operational changes, delayed flights, and urgent cleaning requests
• Report supply shortages, damaged equipment, or safety concerns promptly
• Promote a positive, team-oriented, and safety-focused work environment
• Assist with maintaining cleanliness and organization of supply and storage areas
• Complete required operational documentation accurately and timely
• Perform other duties as requested

Skills

Multitasking

Decision making

Communication

Teamwork

Punctuality

Attendance

Education

High school diploma or GED

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Cabin Cleaning Agent Lead is responsible for supporting daily aircraft cabin cleaning operations while providing guidance and direction to cabin cleaning staff. This role helps ensure aircraft interiors are cleaned, sanitized, and prepared according to airline standards, safety regulations, and operational timelines while promoting teamwork, productivity, and service quality.

Job Type:

Full-Time | On Site

What you will be doing

• Lead and assist cabin cleaning teams during daily aircraft cleaning operations
• Assign and coordinate cleaning duties to ensure timely aircraft turnaround
• Ensure aircraft cabins, lavatories, galleys, tray tables, seat areas, and crew sections are cleaned and sanitized according to airline standards
• Inspect completed cleaning assignments to ensure quality and compliance with company expectations
• Provide on-the-job training, coaching, and support to cabin cleaning employees
• Monitor employee productivity and communicate operational updates to the supervisor or management team
• Ensure compliance with all safety procedures, airport regulations, and proper use of personal protective equipment (PPE)
• Respond quickly to operational changes, delayed flights, and urgent cleaning requests
• Report supply shortages, damaged equipment, or safety concerns promptly
• Promote a positive, team-oriented, and safety-focused work environment
• Assist with maintaining cleanliness and organization of supply and storage areas
• Complete required operational documentation accurately and timely
• Perform other duties as requested

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• High school diploma or GED
• Must be 18 years of age or older
• Six (6) months of janitorial, customer service or hospitality experience
• Ability to multitask and make sound decisions in a fast-paced environment
• Basic communication and teamwork skills
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime as needed
• Reliable attendance and punctuality
• Must have reliable telephone and transportation
• Previous aircraft cabin cleaning, janitorial, hospitality, or airport operations experience
• Prior leadership or supervisory experience
• Ability to lift, push, and pull up to 50 pounds
• Ability to stand and walk for extended periods
• Ability to bend, kneel, climb stairs, and reach frequently
• Ability to work safely in confined aircraft cabin spaces
• Airport ramp and aircraft cabin environment
• Exposure to aircraft noise, cleaning chemicals, and varying weather conditions
• Fast-paced operational setting with tight turnaround schedules
• Requires frequent standing, walking, bending, climbing, and lifting
• Must be able to take verbally direct in English
• Must be able to read, write, understand and carry out instructions in English
• Must pass pre-employment and random drug tests
• Must pass a pre-employment background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be in proper uniform or business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures and participate in achievement of company objectives

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.