Cabana Supervisor - Guest Experience & VIP Services Lead

Kalahari Resorts & Conventions; Round Rock (AZ); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Health coverage

Employee events

Education assistance

Job summary

Kalahari Resorts & Conventions in Round Rock, TX seeks a Cabana Supervisor to oversee cabana services, ensure guest satisfaction, and manage cleanliness, revenue, and equipment maintenance. You’ll join a leadership team that Lead with Love, guiding and inspiring associates while delivering extraordinary guest experiences.

The role requires 3 years of resort/hospitality management experience and comfort with hot outdoor weather and evening/weekend shifts.

Qualifications

• State and Local laws may require a certificate of alcohol awareness/safety classes and food handling certifications.
• 3 years extensive experience in bar, restaurant, kitchen, hotel, resort management preferred.
• Ability to work in a fast-paced environment.
• Must be comfortable working in hot outdoor weather and around water.
• Evening and weekend work required.

Responsibilities

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs for all beverage outlets within the Resort.
• Ensure that all food and beverage products are consistently prepared and served according to the venue's recipes, portioning, and serving standards.
• Fill in where needed to ensure guest service standards and efficient operations are met daily.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following preventative maintenance programs.
• Ensure a smooth day-to-day operation of all cabana products, VIP services, bungalows, daybeds, and beach loungers.
• Assist Beverage Manager to develop, coach, and train new staff and existing staff in all areas of professional development.

Skills

Leadership

Customer service

Team coaching

Work under pressure

Job description

Kalahari Resorts & Conventions in Round Rock, TX seeks a Cabana Supervisor to oversee cabana services, ensure guest satisfaction, and manage cleanliness, revenue, and equipment maintenance. You’ll join a leadership team that Lead with Love, guiding and inspiring associates while delivering extraordinary guest experiences.

The role requires 3 years of resort/hospitality management experience and comfort with hot outdoor weather and evening/weekend shifts.