C-Store Manager

Refuel Operating Company, LLC; Yemassee (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in retail is seeking a C-Store Manager to oversee daily operations, manage staff, and ensure excellent customer service. This role involves motivating team members, handling customer complaints, and maintaining store standards. Ideal candidates will have strong leadership skills and experience in retail management.

Qualifications

• Mid-Senior level position requiring experience in retail management.
• Responsibilities include supervising employees and managing store operations.

Responsibilities

• Assist in recruiting, hiring, and training team members.
• Handle and resolve customer complaints promptly.
• Monitor cash, inventory shrinkage, and drive-offs daily.

Skills

Customer Service

Team Leadership

Problem Solving

Job description

Job Overview:

The C-Store Manager is responsible for day-to-day store operations, including scheduling, training, and supervising employees and assistant managers. They oversee store profits and controllable expenses such as labor, inventory, and cash handling.

Responsibilities:

1. Assist in recruiting, hiring, and training team members to ensure excellent customer service.
2. Motivate and encourage store team members.
3. Handle and resolve customer complaints promptly and professionally.
4. Implement and enforce daily operating procedures to keep the store clean, stocked, organized, and well-maintained.
5. Ensure merchandise is properly stocked, displays are attractive and safe, and pricing is correct.
6. Supervise and discipline employees according to company policy.
7. Monitor competitor gasoline prices and report to the corporate office.
8. Complete daily paperwork and data entry efficiently.
9. Monitor cash, inventory shrinkage, and drive-offs daily.
10. Conduct monthly store meetings with employees.
11. Perform all duties of a store team member as needed.
12. Understand daily store operation reports.
13. Follow company policies and procedures.
14. Implement monthly promotions and ensure POS signage is correctly posted.
15. Coordinate with the Price Book Administrator on merchandise pricing.
16. Enforce merchandising, vendor policies, safety, and security protocols.
17. Report and handle employee and customer incidents per company procedures.

Additional Information:

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industry: Retail