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C-Store Manager

Workstream

Pflugerville (TX)

On-site

USD 35,000 - 55,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a dynamic C-Store Manager to lead daily operations and drive store success. In this role, you will be responsible for managing a team, ensuring exceptional customer service, and maintaining operational excellence. Your leadership will directly impact the store's profitability and customer satisfaction. If you are passionate about retail and ready to make a difference in a forward-thinking convenience store environment, this is the opportunity for you. Join a company that is committed to innovation and transforming the convenience store experience for customers.

Qualifications

  • Experience in retail management with a focus on customer service.
  • Ability to train and motivate team members effectively.

Responsibilities

  • Oversee daily store operations and manage employee performance.
  • Ensure excellent customer service and resolve complaints promptly.
  • Monitor inventory levels and manage store profitability.

Skills

Customer Service
Team Leadership
Inventory Management
Conflict Resolution
Operational Procedures

Education

High School Diploma
Management Experience

Job description

Job Overview:

C-Store Manager

The C-Store Manager is responsible for day-to-day store operations, including scheduling, training, and supervising employees and assistant manager(s).

The C-Store Manager is responsible for the store profits, and all controllable expenses including labor, inventory levels, and cash and inventory shortages.

  1. Assist in the recruiting of, recommend for hire, and train positive individuals to become members of the team, ensuring excellent customer service.
  2. Motivate, encourage, and challenge store C-Store Team Members.
  3. Promote and resolve customer complaints in a timely and professional manner.
  4. Implement and enforce established daily operating procedures to ensure the store is clean, adequately stocked, organized, and well-kept.
  5. Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
  6. Supervise and discipline all store employees according to company policy.
  7. Monitor daily retail gasoline competitors and send the prices to the corporate office in a timely manner as established by management.
  8. Complete daily paperwork and computer entry in a timely manner as established by management.
  9. Monitor cash over/short, inventory shrinkage, and drive-offs daily.
  10. Conduct store meetings as needed with employees (a minimum of one monthly).
  11. Have the physical ability to perform all duties of a store C-Store Team Member regularly.
  12. Understand all information in the daily reporting of store operations.
  13. Follow and enforce all Company Policies and Established Procedures in store operations.
  14. Implement monthly promotions, ensuring all POS advertising/signage is properly posted at the proper time.
  15. Communicate any problems with merchandise pricing to the Price Book Administrator.
  16. Implement and enforce all merchandising and vendor policies and procedures.
  17. Enforce all safety and security issues and report all unsafe conditions.
  18. Report and process all employee and/or customer incidents or accidents following company procedure.

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

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