C-Store Manager

Workstream; Austin (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the convenience store sector is seeking a C-Store Manager in Austin, Texas. The role involves overseeing daily operations, managing staff, and ensuring excellent customer service. The ideal candidate will have strong leadership skills and a focus on operational excellence.

Qualifications

• Experience in retail management preferred.
• Ability to motivate and lead a team.

Responsibilities

• Manage day-to-day store operations including scheduling and training.
• Ensure customer complaints are resolved promptly.
• Monitor cash over/short and inventory shrinkage.

Skills

Customer Service

Team Leadership

Problem Solving

Job description

Job Overview:

C-Store Manager

The C-Store Manager is responsible for the day-to-day operations of the store, including scheduling, training, and supervising employees and assistant managers.

Responsibilities include managing store profits and all controllable expenses such as labor, inventory, and cash and inventory shortages.

1. Assist in recruiting, recommending for hire, and training team members to ensure excellent customer service.
2. Motivate, encourage, and challenge store team members.
3. Promote and resolve customer complaints promptly and professionally.
4. Implement and enforce daily operating procedures to keep the store clean, stocked, organized, and well-maintained.
5. Ensure merchandise is stocked, displays are attractive, correctly priced, and safely displayed.
6. Supervise and discipline employees according to company policy.
7. Monitor competitor gasoline prices and report to the corporate office as per management guidelines.
8. Complete daily paperwork and data entry promptly.
9. Monitor cash over/short, inventory shrinkage, and drive-offs daily.
10. Conduct store meetings with employees, at least once a month.
11. Maintain physical ability to perform all duties of a store team member.
12. Understand all daily store operation reports.
13. Follow and enforce company policies and procedures.
14. Implement monthly promotions and ensure POS advertising/signage is properly displayed.
15. Report pricing issues to the Price Book Administrator.
16. Enforce merchandising and vendor policies.
17. Ensure safety and security protocols are followed and report unsafe conditions.
18. Report and process employee or customer incidents or accidents following company procedures.

At Refuel, we aim to redefine your convenience store experience by investing in technology and building innovative stores to be the brand you trust for everything you need.