C-Store Manager

Workstream; Austin (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic C-Store Manager to oversee daily operations and ensure exceptional customer service. In this role, you will lead a team, manage inventory, and implement effective procedures to maintain a well-organized store. Your leadership will drive team motivation and performance, while your attention to detail will ensure the store meets all operational standards. This is an exciting opportunity to join a forward-thinking company dedicated to enhancing the convenience store experience through innovative practices and technology.

Qualifications

• Proven experience in retail management or supervisory roles.
• Strong understanding of customer service principles and practices.

Responsibilities

• Oversee daily operations, including staff scheduling and training.
• Ensure store cleanliness, organization, and inventory management.
• Handle customer complaints and promote excellent service.

Skills

Team Leadership

Customer Service

Inventory Management

Scheduling

Conflict Resolution

Education

High School Diploma

Associate's Degree in Business Management

Tools

Point of Sale (POS) Systems

Inventory Management Software

Job description

Job Overview:

C-Store Manager

The C-Store Manager is responsible for the day-to-day operations of the store, including scheduling, training, and supervising employees and assistant managers.

The manager oversees store profits and all controllable expenses such as labor, inventory levels, and cash and inventory shortages.

Responsibilities:

1. Assist in recruiting, recommending for hire, and training team members to ensure excellent customer service.
2. Motivate, encourage, and challenge store team members.
3. Promote and resolve customer complaints promptly and professionally.
4. Implement and enforce daily operating procedures to keep the store clean, stocked, organized, and well-maintained.
5. Ensure merchandise is stocked, displays are attractive, correctly priced, and safely displayed.
6. Supervise and discipline employees according to company policy.
7. Monitor competitor gasoline prices and report to the corporate office as per management guidelines.
8. Complete daily paperwork and computer entries efficiently.
9. Monitor cash over/short, inventory shrinkage, and drive-offs daily.
10. Conduct store meetings with employees, at least once a month.
11. Perform all duties of a store team member as needed.
12. Understand and utilize daily store operations reports.
13. Follow and enforce all company policies and procedures.
14. Implement monthly promotions and ensure POS signage is properly posted.
15. Communicate pricing issues to the Price Book Administrator.
16. Enforce merchandising and vendor policies.
17. Ensure safety and security protocols are followed and report unsafe conditions.
18. Report and process employee and customer incidents or accidents according to company procedures.

At Refuel, we aim to redefine your convenience store experience by investing in technology and building innovative stores to be the trusted brand for all your needs.