SUMMARY
The Convenience Store Clerk receives cash from customers or associates in payment for goods or services by performing the following duties in a quick and friendly manner. Oversees operations when left in-charge of store.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides excellent customer service, ensuring positive customer relations and satisfaction.
- Performs product scanning and processing of customer's orders in an accurate, efficient, and prompt manner.
- Processes and is accountable for other services handled at the register.
- Ensures proper handling of all forms of tender and coupons.
- Bookkeeping – balance tills.
- Answers incoming phone calls using proper phone etiquette.
- Performs fixed activities as assigned by Store Director.
- Assists with maintenance and cleaning of the store.
- Follows all store and department policies and procedures.
- Follows all safety policies and procedures.
- General upkeep of all machines (stores with gaming).
- Maintain bill breaker machine (stores with gaming).
- Bartending (stores with gaming).
- Other duties may as assigned.
KEY ATTRIBUTES
- Excellent customer service skills.
- Ability to prioritize and multi-task.
- Detail oriented.
- Problem solving skills.
- High energy.
- 21 years or older (stores with gaming).
SUPERVISORY RESPONSIBILITIES
- This job has no supervisory responsibilities.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED).
- One to three months related experience and/or training.
- Equivalent combination of education and experience.
LANGUAGE SKILLS
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Write routine reports and correspondence.
- Speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
- Basic math concepts (addition, subtraction, division, multiplication).
CERTIFICATES, LICENSES, REGISTRATIONS
- Food Handler’s Certification as required by State Law.
- Business certificate (stores with gaming).
RECOMMENDED EQUIPMENT
- Slip resistant shoes with closed toe and heel.
- Safety Cutter.
- Uniform per store policy.
PHYSICAL DEMANDS
Regularly (Over 2/3 of the time)
- Stand.
- Use hands to finger, handle, or feel.
- Reach with hands and arms.
- Communicate with associates and customers.
- Lift and/or move up to 20 pounds.
Frequently (Between 1/3 to 2/3 of the time)
- Walk.
- Stoop.
- Kneel.
- Crouch.
- Crawl.
Occasionally (Less than 1/3 of the time)
- Climb.Balance.
- Taste or smell.
- Lift and/or move up to 50 pounds.
Vision
- Close.
- Distance.
- Ability to focus.
WORK ENVIRONMENT
Occasionally
- Fumes or airborne particles.
- Outside weather conditions.
- Moving mechanical parts.
- Toxic or caustic chemicals.
Noise Level
PAY RANGE
(depends on industry experience)
BENEFITS
- Medical, Dental, and Vision Insurance.
- Flexible Spending Accounts (Medical and Dependent Care).
- Life Insurance.
- Voluntary Benefits.
- Paid Time Off.
- Retirement Plans.
- Employee Assistance Program.