C/S Behavioral Health Case Manager III

DelDOT; Delaware; Hybrid; USD 25,000 - 39,000; Part time

Job summary

The State of Delaware seeks a Behavioral Health Case Manager III to lead case management in a behavioral health setting, coordinating services for individuals with developmental disabilities, mental illness, or addiction to meet personal and health needs.

This casual/seasonal role focuses on specialized administrative functions, including authorization of care coordination services, maintaining electronic plan-of-care records, and conducting quality chart reviews to support unit fidelity.

Qualifications

• Bachelor's degree or higher in Behavioral or Social Science or related field.
• Three years' experience in case management for human service needs.
• Three years' experience in clinical treatment or eligibility determination.
• Six months' experience interpreting laws, rules, and procedures.
• Six months' experience in narrative report writing.

Responsibilities

• Oversee and coordinate case management operations in behavioral health or institutional settings.
• Refer cases to appropriate staff to ensure effective service delivery.
• Ensure service quality and provide crisis intervention guidance when needed.
• Analyze operations and recommend policy improvements.
• May maintain a caseload and interview clients and families as needed.
• Participate in multidisciplinary teams to evaluate treatment plans.
• Prepare narrative statistics and court reports; assist with benefits applications.
• Provide consultative services to agencies and participate in community projects.
• Supervise staff and contribute to staffing decisions.
• Use information systems to research, evaluate, and report on health data.

Skills

Case management

Crisis intervention

Clinical treatment

Narrative reporting

Interpreting laws

Education

Bachelor's degree or higher in Behavioral or Social Science

Job description

Introduction

A Behavioral Health Case Manager III leads, oversees, and participates in case management and eligibility determination work in a behavioral health or institutional setting, assisting individuals with developmental disabilities, physical or mental illness or those struggling with addiction, in meeting personal, social, health, emotional, or financial needs and achieving personal independence compatible with generally accepted norms.

This Casual/Seasonal Behavioral Health Case Manager III role provides specialized administrative, coordination, and quality-support functions within CFCC. The position is primarily responsible for authorizing specialized care coordination services, collaborating with designated case management providers on progress reviews, maintaining electronic plan-of-care records, and conducting quality chart reviews to support unit fidelity and throughput without carrying a direct caseload or attending court. This position may also provide case management services to families.

Essential Functions

• Oversees the operation of a case management unit in a behavioral health or institutional setting by assigning, monitoring, and reviewing work of professional and paraprofessional staff, and providing on-the-job training, guidance, and direction.
• Refers or assigns cases to the appropriate unit or staff for effective service delivery.
• Ensures quality of services provided by staff.
• Provides consultation to staff to enable them to intervene in crisis situations or directly handles explosive situations.
• Assists in analysis of operations, making recommendations with a view to improving division/department policy and procedures.
• May maintain a caseload, providing guidance and related information to clients and families. Interviews clients, family members, or persons deemed necessary to obtain the most complete case history possible.
• Participates as a member of a multi-disciplinary team to formulate or evaluate treatment plans.
• Prepares narrative statistical and court reports, as necessary. May prepare application forms for benefits or services.
• Provides consultative services to state and private agencies and may participate in community projects.
• May supervise two or more merit full-time positions. The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Job Requirements

• Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field.
• Three years' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Three years' experience in providing clinical treatment, counseling or determining eligibility for services or benefits as part of a treatment team.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience in narrative report writing.

Additional Posting Information

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.