C&M Technology & Process Improvement Analyst

City of Tacoma; Tacoma (WA); On-site; USD 91,000 - 129,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Paid Leave

Retirement Plan

Direct Deposit

Deferred Compensation

Job summary

The City of Tacoma is seeking a Technology Projects Coordinator for the Transmission & Distribution Construction & Maintenance (C&M) team. You will bridge C&M operations with the City's enterprise IT, coordinating projects from inception to deployment and facilitating testing, training, and resource planning to improve efficiency and measure execution.

With a bachelor’s degree and at least two years of analytical/functional analyst or related experience, you will guide business processes to

Qualifications

• Bachelor's degree in public or business administration, information technology or directly related field.
• 2 years of analytical and/or functional analyst, user support or database maintenance work in area related to assignment.

Responsibilities

• Facilitate and coordinate C&M technology projects from inception through deployment.
• Serve as the key liaison to the City's enterprise IT functions, translating business needs into technical requirements.
• Plan and coordinate testing processes and user resources to ensure successful technology implementation.
• Participate on city-wide or cross-departmental technology committees to advocate for C&M needs.
• Lead the effort for Line, Wire, and HFC technology process integration improvements.
• Provide technical expertise and consulting to C&M users and management on operational technology application usage and continuous improvement.
• Act as the first line of application support for C&M field users.
• Maintain and provide expert support for key applications, including: Accela, MWFM for crews and dispatchers, Nintex forms for Outage Coordination, C&M key issuing board, Locate data pipeline to 811.
• Collaborate with managerial C&M staff to create essential work products, policies, procedures, plans, and/or programs.
• Ensure business processes align with application capabilities, recommending process changes or application adjustments as needed.
• Identify business issues in collaboration with C&M leadership and users, and recommend appropriate technology solutions.
• Serve as the C&M Continuous Improvement champion and facilitator.
• Provide technical expertise and consulting to C&M management on report development.
• Create, maintain, and provide regular reports to C&M leadership to help measure and improve execution, including labor hours and labor type reports and Work Orders queued, in process, and completed.

Skills

Analytical skills

User support

Database maintenance

Education

Bachelor's degree in public or business administration, information technology or directly related field

Job description

The City of Tacoma is seeking a Technology Projects Coordinator for the Transmission & Distribution Construction & Maintenance (C&M) team. You will bridge C&M operations with the City's enterprise IT, coordinating projects from inception to deployment and facilitating testing, training, and resource planning to improve efficiency and measure execution.

With a bachelor’s degree and at least two years of analytical/functional analyst or related experience, you will guide business processes to