Construction & Maintenance Applications Analyst

City of Tacoma; Tacoma (WA); On-site; USD 91,000 - 129,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Paid Leave

Retirement Plan

Direct Deposit

Deferred Compensation

Job summary

The City of Tacoma is seeking a Technology Projects Coordinator for the Transmission & Distribution Construction & Maintenance (C&M) team. You will bridge C&M operations with the City's enterprise IT, coordinating projects from inception to deployment and facilitating testing, training, and resource planning to improve efficiency and measure execution.

With a bachelor’s degree and at least two years of analytical/functional analyst or related experience, you will guide business processes to

Qualifications

• Bachelor's degree in public or business administration, information technology or directly related field.
• 2 years of analytical and/or functional analyst, user support or database maintenance work in area related to assignment.

Responsibilities

• Facilitate and coordinate C&M technology projects from inception through deployment.
• Serve as the key liaison to the City's enterprise IT functions, translating business needs into technical requirements.
• Plan and coordinate testing processes and user resources to ensure successful technology implementation.
• Participate on city-wide or cross-departmental technology committees to advocate for C&M needs.
• Lead the effort for Line, Wire, and HFC technology process integration improvements.
• Provide technical expertise and consulting to C&M users and management on operational technology application usage and continuous improvement.
• Act as the first line of application support for C&M field users.
• Maintain and provide expert support for key applications, including: Accela, MWFM for crews and dispatchers, Nintex forms for Outage Coordination, C&M key issuing board, Locate data pipeline to 811.
• Collaborate with managerial C&M staff to create essential work products, policies, procedures, plans, and/or programs.
• Ensure business processes align with application capabilities, recommending process changes or application adjustments as needed.
• Identify business issues in collaboration with C&M leadership and users, and recommend appropriate technology solutions.
• Serve as the C&M Continuous Improvement champion and facilitator.
• Provide technical expertise and consulting to C&M management on report development.
• Create, maintain, and provide regular reports to C&M leadership to help measure and improve execution, including labor hours and labor type reports and Work Orders queued, in process, and completed.

Skills

Analytical skills

User support

Database maintenance

Education

Bachelor's degree in public or business administration, information technology or directly related field

Job description

Qualifications

Position Description: Join our Transmission & Distribution Construction & Maintenance (C&M) team and play a pivotal role in optimizing our field operations through technology and process improvement. This critical position facilitates and coordinates C&M technology projects, serving as the primary bridge between C&M operational needs and the City's enterprise IT functions. You’ll be instrumental in leveraging technology to enhance efficiency, measure work execution, and ensure the responsible use of our $63M biennial O&M budget and support for our $83M capital program. If you're passionate about using technical expertise to drive continuous improvement in a vital public service, we want to hear from you!

Primary Responsibilities

Technology Strategy & Coordination:

• Facilitate and coordinate C&M technology projects, from inception through deployment.
• Serve as the key liaison to the City's enterprise IT functions, translating business needs into technical requirements.
• Plan and coordinate testing processes and user resources to ensure successful technology implementation.
• Participate on city-wide or cross-departmental technology committees to advocate for C&M needs.
• Lead the effort for Line, Wire, and HFC technology process integration improvements.

Operational Application Expertise & Support

• Provide technical expertise and consulting to C&M users and management on operational technology application usage and continuous improvement.
• Act as the first line of application support for C&M field users.
• Maintain and provide expert support for key applications, including:
  • Accela
  • Mobile Work Force Management (MWFM) for crews and dispatchers
  • Nintex forms for Outage Coordination (Scheduled Commercial, Residential, and Cross-Functional)
  • C&M key issuing board
  • Locate data pipeline to 811

Business Analysis & Continuous Improvement

• Collaborate with managerial C&M staff to create essential work products, policies, procedures, plans, and/or programs.
• Ensure business processes align with application capabilities, recommending process changes or application adjustments as needed.
• Identify business issues in collaboration with C&M leadership and users, and recommend appropriate technology solutions.
• Serve as the C&M Continuous Improvement champion and facilitator.

Management Reporting & Metrics

• Provide technical expertise and consulting to C&M management on report development.
• Create, maintain, and provide regular reports to C&M leadership to help measure and improve execution, including:
• Labor hours and labor type reports
• Work Orders queued, in process, and completed

Qualifications

Minimum Education*

Bachelor's degree public or business administration, information technology or directly related field

Minimum Experience*

2 years of analytical and/or functional analyst, user support or database maintenance work in area related to assignment

• Relevant education and experience may substitute for one another on a year-for-year basis

Selection Process & Supplemental Information

Appointment is subject to references and passing a background check.

A Commitment to Equity & Diversity

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

Tacoma Power

Tacoma Power is an almost 100% hydroelectric, municipally-owned public power utility, located in Tacoma. We serve approximately 180,000 customers as one of the three operating divisions of Tacoma Public Utilities, alongside Tacoma Water and Tacoma Rail. As one of the most livable, walkable cities in the country, you'll find that Tacoma is a great fit for all interests with places to bike, run, hike, and explore, the perks of a big city, and the charm of a small town.

Compensation & Benefits

Pay Details:

Annual Salary: $91,416.00 - $128,689.60

Employee Benefits | City of Tacoma

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending on union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling [phone].

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.