Byram Healthcare Customer Service Representative, Associate

Byram Healthcare Centers Inc; Anaheim (CA); Presencial; USD 32 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Employee assistance program

Parental leave

Domestic partnership benefits

Well-being programs

Resumo da oferta

Accendra Health in Anaheim seeks a customer service representative to review and process orders, make outbound calls, and use product knowledge to assist patients.

The role requires 1-2 years of customer service experience, a high school diploma, and strong communication; call center experience is a plus, with proficiency in MS Office and navigating multiple platforms. Accendra offers comprehensive benefits and growth opportunities.

Qualificações

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsabilidades

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required KPI’s.
• Perform other duties as required.

Conhecimentos

Customer service

Call center experience

MS Office

Communication skills

Multi-platform navigation

Product knowledge learning

Formação académica

High School Diploma or equivalent

Ferramentas

MS Office

Descrição da oferta de emprego

Company Overview

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated salary range for this position is $23 Summary

Core Responsibilities

• Review and Process orders via fax and electronic platforms


• Make outbound calls to patients and referrals as needed


• Utilize tools and resources to assist in order entry


• Use full product knowledge of Byram therapies to service patients


• Communicate effectively with patients, teammates healthcare professionals and sales team.


• Consistently meet required Key Performance Indicators (KPI’s)


• Perform other duties as required

Qualifying Experience

• High School Diploma or equivalent required


• 1-2 years of customer service experience required


• Call center experience preferred


• Excellent written and verbal communication skills


• Proficient with MS Office and the ability to navigate multiple platforms


• Ability to learn our brand products and therapies


• Strong customer service skills with the ability to resolve patient concerns


• Demonstrate soft skills to enhance patient experience

Benefits

• Medical, dental, and vision care coverage


• Paid time off plan


• 401(k) Plan


• Flexible Spending Accounts


• Basic life insurance


• Short-and long-term disability coverage


• Accident insurance


• Teammate Assistance Program


• Paid parental leave


• Domestic partner benefits


• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

#ByramHealthcare #AccendraHealth At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone. If you’re interested in meaningful work with impact, explore our career opportunities — from remote-friendly to hybrid and in-person roles — and join us in our purpose of Bringing Care To Life™.