Passenger Assistant Agent- Wheelchair

Menzies Aviation; Portland (ME); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Menzies Aviation in Portland, ME is seeking a Passenger Assistant Agent to help passengers with mobility needs from check-in through boarding. You will provide wheelchair transportation, assist families, and coordinate with gate agents to maintain smooth passenger flow while delivering exceptional customer service.

Applicants should be 18+ with a high school diploma or GED, strong communication skills, and the ability to work in a fast-paced, physically demanding environment.

Qualifications

• High school diploma or GED required.
• Must be 18 years of age or older.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and physically demanding environment.
• Remain patient, courteous and professional at all times.
• Ability to work flexible schedules, including nights, weekends, holidays and overtime.
• Reliable attendance and punctuality.
• Must have reliable telephone and transportation.
• Previous customer service, hospitality, healthcare, or airport experience preferred.
• Experience in airport environments (terminals, gates, security checkpoints, baggage claim).
• Must pass pre-employment drug tests and background check.
• Uniform or business attire as directed by company.

Responsabilités

• Assist passengers requiring wheelchair or mobility assistance throughout the airport.
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
• Assist passengers with boarding and deplaning aircraft when required.
• Provide excellent customer service and professional communication to passengers and families.
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance.
• Respond promptly to wheelchair service requests and maintain efficient passenger flow.
• Follow all airport safety procedures, airline policies, and TSA regulations.
• Report operational concerns, passenger incidents, or equipment issues to supervisors promptly.
• Maintain professionalism, patience, and sensitivity while assisting passengers.
• Perform other duties as requested.

Connaissances

Strong communication and interpersonal

Able to work in fast-paced environment

18+ years old

Customer service

Formation

High School diploma or GED

Outils

Driver's license

Description du poste

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Passenger Assistant Agent is responsible for assisting passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. This role provides wheelchair transportation and customer support to ensure passengers receive timely assistance from check-in through boarding, connections, arrival, and baggage claim.

What you will be doing

• Assist passengers requiring wheelchair or mobility assistance throughout the airport
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights
• Assist passengers with boarding and deplaning aircraft when required
• Provide excellent customer service and professional communication to passengers and families
• Assist elderly passengers, individuals with disabilities, andtravelersrequiring special assistance
• Handle wheelchairs and mobility equipment safely and properly
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance
• Respond promptly to wheelchair service requests and maintain efficient passenger flow
• Assist with light baggage handling when necessary
• Follow all airport safety procedures, airline policies, and TSA regulations
• Report operational concerns, passenger incidents, or equipment issues to supervisors promptly
• Maintain professionalism, patience, and sensitivity while assisting passengers
• Perform other duties as requested

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• High school diploma or GED
• Must be 18 years of age or older
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and physically demanding environment.
• Ability to remain patient, courteous, and professionalat all times.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
• Reliable attendance and punctuality
• Must have reliable telephone and transportation
• Previous customer service, hospitality, healthcare, or airport experience
• Airport terminals, gates, security checkpoints, and baggage claim areas
• Fast-paced environment with frequent passenger interaction
• Requires extensive walking throughout airport terminals
• Exposure to crowded and high-traffic passenger areas
• Ability to push passengers in wheelchairs for extended periods
• Ability to stand and walk continuously throughout shifts
• Ability to lift, push, and pull up to 50 pounds occasionally
• Ability to assist passengers safely during boarding and deplaning operations
• Must be able to take verbally direct in English
• Must be able to read, write, understand and carry out instructions in English
• Must pass pre-employment and random drug tests
• Must pass a pre-employment background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be in proper uniform or business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures and participate in achievement of company objectives
• Treat all information as confidential

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Licenses & Certifications

Preferred

High School or better.

Preferred

DRIVERS LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.