Butler (Overnight)

Nemacolin Woodlands Resort; Wharton Township (PA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) program

Discounts on resort dining, retail,Spa

Job summary

Nemacolin Woodlands Resort seeks an Overnight Butler to serve as the dedicated overnight ambassador for luxury accommodations, ensuring exceptional comfort, privacy, and personalized service throughout the evening and overnight hours. The role emphasizes anticipating guest needs, prompt responses, and maintaining Forbes Five-Star standards while preserving a peaceful atmosphere.

The ideal candidate is a polished hospitality professional with strong judgment, able to work independently and

Qualifications

• Strong interpersonal relationship skills.
• Strong reading and writing skills.
• High school diploma is necessary.
• Must be able to speak English.
• Experience in related hospitality fields is preferred.

Responsibilities

• Contact assigned guests and assist with personalized services (pre-booking, spa, dining, and activity reservations).
• Arrange, record, deliver, and charge all special requests for arriving guests.
• Greet guests at entrance, escort guests to room, and present keys, then arrange for valet and bell service.

Skills

Interpersonal skills

Reading & writing

English proficiency

Education

High school diploma

Tools

PMS system

Spa booking system

CRM system

Job description

This compensation for this opportunity includes an hourly base rate of $17.00 per hour with the potential to earn $25.00+ per hour with gratuity.

Position Summary:

As an Overnight Butler at Nemacolin, you will serve as the dedicated overnight ambassador for our luxury accommodations, ensuring every guest experiences exceptional comfort, privacy, and personalized service throughout the evening and overnight hours. This role is responsible for anticipating guest needs before they arise, responding promptly to requests, and maintaining Forbes Five-Star service standards while preserving a peaceful and refined atmosphere.

The ideal candidate is a polished hospitality professional who thrives in an independent environment, exercises exceptional judgment, and is passionate about delivering memorable, discreet, and highly personalized service.

Essential Functions:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Contact assigned guests and assist with personalized services (pre-booking, spa, dining, and activity reservations).
• Arrange, record, deliver, and charge all special requests for arriving guests.
• Greet guests at entrance, escort guests to room, and present keys, then arrange for valet and bell service.
• Offer personalized services including packing/unpacking and organization of guests belongings, clothing pressing, shoe shining, and description of room amenities.
• Monitor guest activity while at the resort, including being on call for any special requests or last minute needs (including drawing of baths).
• Gain comprehensive understanding of all menus, outlets, and amenities of resort.
• Communicate movement of guests to all resort outlets, ensuring proper service and recognition.
• Inspects all guest rooms prior to guest arrival ensuring excellence.
• Inspect and present all food and beverage items ordered by the guest.
• Research and clarify any misunderstanding with regards to guest folio.
• Prepare bill and proper back up for presentation to the guest upon departure.
• Assist guests with luggage transport and farewell.
• Ability to cooperate and operate seamlessly with all departments of the resort.
• Ability to interact with guests that have high expectations.
• Ability to maintain confidentiality and privacy.
• Other Job duties assigned.

Knowledge, Skills and Abilities Required:

• The candidate must possess strong interpersonal relationship skills.
• They must also possess strong reading and writing skills.
• High school diploma is necessary.
• The use of the computer, including Microsoft Office products, PMS system, spa booking system, and CRM system will be necessary.
• Prior knowledge of the systems in use is not necessary, but definitely a plus.
• A minimum of two years’ experience in related hospitality fields is necessary and proper formalized training is highly regarded.
• They must be willing to work varied hours, including nights, weekends, holidays, and split shifts (according to the needs of the guests).
• Must be able to speak English.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

(Keywords: Butler, Hospitality, Customer Services, Guest Services, Jobs Near Me)

Equal Opportunity Employer
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