Member Services* Seasonal Position*

KW Property Management & Consulting; Fort Myers, Northern (FL, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

KW Property Management & Consulting seeks a Concierge for a luxury residential community in Fort Myers, FL. You will greet guests, assist residents, coordinate dining and event reservations, and deliver five-star service with integrity and discretion.

You’ll work as part of a hospitality-focused team, build relationships with local vendors, and act as an ambassador of Paseo- while following KWPM standards. A High School Diploma and the ability to communicate clearly are required.

Qualifications

• High School Diploma is required.
• Previous experience in a similar role preferred.
• Excellent communication skills and ability to convey clear, detailed information.
• Creative mindset and ability to cultivate a luxury lifestyle for residents.
• Enjoy working in a fast-paced environment with a diverse group of people.

Responsibilities

• Greet guests and residents with a positive attitude and pride in your work.
• Interact courteously with residents, guests, and staff in a service-oriented manner.
• Execute concierge services for the association as an ambassador of Paseo- and KWPM standards.
• Establish relationships with local merchants and service providers.
• Communicate residents' and guests' concerns to management promptly.
• Maintain a clean, organized workspace as the first impression for guests.
• Make dining and event reservations and record all details accurately.
• Coordinate special requests for residents (tickets, events, orientation, etc.).
• Manage lost-and-found items with a log and tracking.
• Assist with newsletters and mailings and postings in the mailroom.
• Prepare weekly activity reports for management.

Skills

Communication

Guest service

Team player

Detail oriented

Education

High School Diploma

Tools

MS Office

Job description

Anticipate need of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests as they enter the community, conveying a positive attitude, passion, and pride in your work.
• Interact with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
• Conduct all concierge services for the association as an ambassador of Paseo- with integrity and in a professional manner.
• Establish relationships with local merchants and service providers.
• Communicate residents and guests concerns to management promptly. Perform all services using KWPM standard operating procedures.
• Maintain a clean and organized working environment- the concierge provides the first impression of all guests and residents of the Association.
• Make reservations for dining as well as events ensuring that all necessary information is recorded properly.
• Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events.
• Arrange for special requests for residents upon their request to include tickets to member events, golf outings, tours, calendar and movie information, new member/guest orientation, and any other services that would accommodate the resident's needs.
• Manage the lost and found items by maintaining a log to track the items received.
• Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.
• Prepare weekly activity reports as required and submit to management.
• Review calendar of events, daily updates, function sheets, and hours of operation daily in order to answer questions intelligently and to help direct members.
• Performs other duties as required by the Association and management.

Work Environment
The position will be primarily working in the amenties area of a residential community, while working indoors and outdoors. Exposed to typical climate found in the area.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type/Expected Hours of Work
Days and hours of work will be determined by the property. This schedule may change to accommodate the business needs of the property.

Required Education and Experience

• High School Diploma
• Previous experience in a similar role.
• Must have excellent communication skills and be able to communicate clear, detailed information related to the community.
• Must have creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
• Must enjoy working in a fast paced environment with a diverse group of people.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel Required

No .

Qualifications

Skills

Preferred

MS Office

Advanced

Behaviors

Required

Innovative

Consistently introduces new ideas and demonstrates original thinking

Thought Provoking

Capable of making others think deeply on a subject

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education

Required

High School or better.

Experience

Preferred

Previous experience in a similar role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.