Banquet Manager

Vinarosa Resort and Spa; Santa Rosa (CA); On-site; USD 52,000 - 80,000; Full time

Job summary

Vinarosa Resort and Spa in Santa Rosa, CA, seeks a Banquet Manager to oversee events, ensuring flawless service and adherence to brand standards across meetings, celebrations, and conferences. You will translate BEOs into guest experiences while coordinating with culinary and operations teams to deliver memorable events.

The role requires strong communication, teamwork, and meticulous attention to detail, with flexibility to work evenings, weekends, and holidays.

Qualifications

• Previous banquet or hospitality experience preferred.
• Strong communication and teamwork skills.
• Ability to follow detailed event instructions accurately.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Execute banquet and event service in strict accordance with Banquet Event Orders (BEOs)
• Set up, break down, and reset event spaces to specification and brand standards
• Provide polished, attentive guest service throughout events
• Coordinate service timing with culinary, beverage, and operations teams
• Ensure proper handling of food, beverages, and event equipment
• Maintain cleanliness and organization of event venues
• Comply with food safety and responsible alcohol service requirements
• Support service recovery and guest issue resolution as needed

Skills

Hospitality experience

Communication

Teamwork

Attention to detail

Flexibility

Job description

Position Summary

The Banquet Manager contributes to memorable events at Vinarosa Resort by delivering service that reflects our dedication to exceptional guest experiences, trust-based relationships, collaborative teamwork, detail-driven hospitality, and results-oriented performance that enhances long-term asset value. This role supports precise execution of Banquet Event Orders (BEOs), collaborative teamwork, and attentive guest service to ensure successful meetings, celebrations, and special events.

Key Responsibilities

• Execute banquet and event service in strict accordance with Banquet Event Orders (BEOs)


• Set up, break down, and reset event spaces to specification and brand standards


• Provide polished, attentive guest service throughout events


• Coordinate service timing with culinary, beverage, and operations teams


• Ensure proper handling of food, beverages, and event equipment


• Maintain cleanliness and organization of event venues


• Comply with food safety and responsible alcohol service requirements


• Support service recovery and guest issue resolution as needed

Leadership & Cultural Expectations

• Demonstrates integrity, professionalism, and accountability in all decisions and interactions


• Builds trust and loyalty through consistency, follow-through, and transparent communication


• Collaborates across departments to deliver seamless, guest-centered experiences


• Embraces innovation and continuous improvement to enhance service and efficiency


• Maintains a results-oriented mindset while never compromising guest experience standards


• Leads calmly and effectively under pressure, modeling confidence and respect

Required Skills & Qualifications

• Previous banquet or hospitality experience preferred


• Strong communication and teamwork skills


• Ability to follow detailed event instructions accurately


• Flexible availability including evenings, weekends, and holidays

Physical & Scheduling Requirements

Requires standing, lifting up to 50 pounds, and extended event hours.

Work Environment Statement

Indoor and outdoor event venues with varying schedules and guest volumes.

Equal Opportunity Employer Statement

Vinarosa Resort, managed by Ensemble Hospitality, is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace and provide equal employment opportunities in accordance with applicable California law.