Busser PM/PT

Doubletree TCC, LLC; Phoenix (AZ); On-site; USD 26,000 - 32,000; Full time

Job summary

Doubletree TCC, LLC in Phoenix, Arizona, is seeking an Outlet Busperson responsible for assisting servers to provide high-quality service to guests. The role includes keeping tables clean, assisting in service, and performing cleaning duties. Candidates should possess a high school diploma or equivalent and have strong communication skills. Long hours may be required, along with a commitment to excellent service and teamwork in a busy hospitality environment.

Qualifications

• Effective communication both verbally and in writing with all levels of employees and guests.
• Ability to multitask and prioritize functions to meet deadlines.
• Maintain confidentiality of information.

Responsibilities

• Assist servers in delivering and refilling beverages and serving guests in their absence.
• Maintain cleanliness of all work areas and tables according to standards.
• Complete daily opening and closing duties as assigned.

Skills

Effective communication

Multitasking

Problem-solving

Attention to detail

Education

High School diploma or equivalent

Job description

Job Overview

The Outlet Busperson is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The busperson must ensure that all tables are kept clean and presentable with clean china, glassware, silverware and linen.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical Requirements

• Flexible and long hours sometimes required.
• Heavy work – exerting up to 100 pounds of force occasionally, 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

General Requirements

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with hotel standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Cross-train in other hotel related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Duties & Functions

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
• Keep all work areas clean and properly stocked according to the current meal period.
• Keep all tables cleaned and properly set according to property specific standards.
• Break down trays of soiled dishes and linen in the dishroom area according to established standards.
• Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.
• Complete daily opening and closing duties and cleaning according to established side-work checklist.
• Answer the phone in an attentive, courteous and efficient manner.
• Assist fellow employees as needed throughout the shift.
• Provide service to guests in waiter’s absence as needed.
• Maintain beverage levels in glasses/cups on table at least ¾ full at all times (coffee, tea, soda, lemonade, and water).