Busser - Part Time

Soul Community Planet Hotels; Albion (CA); On-site; USD 1,920,718 - 2,735,569; Full time

Job summary

A leading hospitality company in Albion, California, is seeking a Bus Person to maintain the cleanliness and efficiency of the dining area. The ideal candidate should be detail-oriented and excel in a team setting, committed to providing an exceptional experience for guests. Responsibilities include clearing tables, resetting for the next guests, and assisting servers. Competitive pay at $16.90 plus gratuity. This is an on-site, full-time role with flexible hours.

Qualifications

• Must be a US citizen or possess a valid work permit.
• Must be able to read, write, and speak English.
• Professional in appearance and demeanor.
• Must have the ability to resolve conflicts in a diplomatic manner.

Responsibilities

• Maintain cleanliness of dining area and assist servers.
• Anticipate guests’ needs and respond promptly.
• Follow hotel policies and ensure safety standards.

Skills

Detail-oriented

Teamwork

Customer Service

Multi-tasking

Education

High School Diploma or equivalent

Job description

Description

The Bus Person plays a key role in maintaining the cleanliness and efficiency of the dining area, supporting the overall guest experience. The ideal candidate is detail-oriented, works well in a team, and is committed to providing a clean and welcoming environment for our guests.

Job Responsibilities

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Table Clearing: Clear tables of used dishes, utensils, and glassware promptly after guests finish their meal.
• Resetting Tables: Set up tables with clean tableware, napkins, and condiments to prepare for the next guests.
• Dish Collection: Collect used dishes from dining areas and transport them to the dishwashing area.
• Assist Servers: Support servers by refilling water glasses, delivering additional items, and assisting with customer requests.
• Cleanliness: Ensure the cleanliness and neatness of dining areas, including floors, chairs, and table surfaces.
• Bussing Stations: Maintain organized bussing stations and stock them with necessary supplies.
• Collaboration: Work closely with kitchen and serving staff to coordinate the efficient flow of service.
• Customer Interaction: Interact with guests in a friendly and helpful manner, responding to their needs and requests.
• Assist in Closing: Contribute to closing duties, including cleaning and preparing the restaurant for the next day.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Report all accidents and breakages to the F&B Manager or Executive Chef in charge.
• Adhere to relevant Food Safety Hygiene standards.
• Follow Hotel policies with lost and found items.
• Other duties as assigned.

Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Knowledge of food and beverage service operations preferred but not required.
• Ability to calculate figures and amounts using basic math.

Supervision

Reports to the F&B Manager.

Education and Experience

• High School Diploma or equivalent.
• Previous Customer Service experience required.
• Previous F&B experience preferred.
• Must have State Issued Food Handler's Certificate.
• Must have State Alcohol Server Certification.

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to lift, carry, push, pull 50 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable room temperatures.
• Noise level is usually moderate.
• Dexterity in using kitchen equipment or utensils and carrying heavy trays.

Remuneration

Salary: $16.90 + Gratuity