Busser Outlet

Seaport Hotel; Boston (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

The Seaport Hotel in Boston is seeking a friendly Bus Person to support our restaurant team by clearing and setting tables, replenishing service areas, and assisting servers. You will help maintain a clean, well-stocked dining room and contribute to a welcoming guest experience in a fast-paced environment.

Shifts include morning and afternoon/evening hours with regular weekend attendance; hospitality cycles require flexibility. CPR/Heimlich training may be provided.

Qualifications

• Must provide friendly, prompt guest service and maintain a professional appearance.
• Strong communication and teamwork skills are essential.
• Basic knowledge of food and beverage service preferred.

Responsibilities

• Greet guests in a friendly and courteous manner.
• Clear, set, and clear tables to support servers.
• Provide beverage and food service support to servers.
• Keep the restaurant clean and orderly.
• Move tables and chairs as needed for setup and turnover.
• Coordinate linen stocking with laundry operations.
• Transport dirty tableware to the dishwashing area.
• Stock stations with china, glass, linen, and silver.
• Serve water, bread, and beverages; assist outlets as needed.
• Support Mission and Values in daily operations; perform duties per supervision.
• Complete any duties or projects assigned by the Food and Beverage manager.

Skills

Customer Service

Verbal Communication

Food & Beverage

Grooming Standards

Under Pressure

Independent Worker

Positive Attitude

Education

High School Diploma

CPR/Heimlich Training

Job description

Overview

Scope of Position

A Bus Person will provide support to restaurant servers and the overall operation of the restaurant by clearing and setting tables and replenishing service areas as necessary to ensure our guests’ satisfaction. Without this support the overall operations and quality of service provided by our servers will not be achieved. This position reports to the Food and Beverage Manager/Supervisor.

Schedule Requirements

The position includes morning and afternoon/evening shifts with regular weekend attendance. Holidays are scheduled as business requires.

Due to the cyclical nature of hospitality, flexibility is required to meet business needs. Participation in “all hands” events may be necessary.

The hotel operates 24/7, including holidays. The company strives to support work-life balance.

Responsibilities

Essential Functions

• Greet guests in a friendly and courteous manner
• Clean, set and clear tables in support of restaurant servers.
• Provide serving support to servers – beverage and food
• Maintain restaurant in clean and orderly manner.
• Move table and chairs as required.
• Coordinate stocking of linens with laundry operations.
• Transport all dirty tableware to dishwashing area for cleaning.
• Stock and maintain stations with necessary equipment – china, glass, linen and silver.
• Serve water, bread, butter, condiments and beverage such as coffee, tea.
• Helping other outlets within the department as needed.
• Responsible for practicing, managing and promoting our Mission and Values so that if becomes intricate part of the everyday operation.
• Completes any duties or projects assigned by the Food and Beverage manager.

Required Job Knowledge and Skills

• Exceptional customer service skills
• Effective verbal communication skills
• Food and Beverage knowledge would be beneficial.
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Ability to work under pressure
• Ability to work on their own
• Positive attitude

Supportive Functions

• In addition to the performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the Manager on Duty based upon the requirements of the hotel.
• Maintain regular attendance in compliance with hotel standards.
• Adhere to hotel rules and regulations for safe and efficient operations.
• Foster a culture of trust and respect.
• Live Seaport Hotel’s Core Principles:
  • Seek to warmly greet everyone
  • Engage in active communication
  • Anticipate guest needs
  • Promote creativity and connections
  • Openly inquire about guest satisfaction
  • Respond with passion and commitment
  • Thank each guest and each other

Qualifications

Experience

• Hospitality experience preferred.
• Experience working with diverse cultures and backgrounds preferred.
• Previous exposure to a restaurant environment preferred.

Education

• High School diploma, general education degree or international equivalent preferred.
• CPR/Heimlich required or will provide training.

Language Skills

• Fluency of the English language is strongly preferred.
• Ability to understand and compose instructions, memos, and short correspondence.