Server Outlet PM

CoralTree Hospitality; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

CoralTree Hospitality is seeking a Lounge Server for the Tamo Bar and Lounge in a Boston-area hotel. You will warmly greet guests, take orders, suggest food and beverage pairings, and balance cash at shift end. The role requires a friendly, proactive demeanor and a commitment to guest satisfaction.

The position includes morning, afternoon, and evening shifts with weekend availability. The hotel emphasizes teamwork, training participation, and maintaining a polished service environment to enhance

Qualifications

• Fluent English required with excellent verbal and written communication.
• Strong interpersonal and guest service skills.
• Ability to multitask in a fast‑paced hotel restaurant.
• Attention to detail and adherence to procedures.

Responsibilities

• Greet guests warmly and engage in proactive, friendly service.
• Take food and beverage orders and enter them into the POS accurately.
• Stock service stations with ice, napkins, glassware, and straws.
• Check with guests to ensure satisfaction and address requests.
• Refill beverages and clear/reset tables promptly.
• Ensure correct food preparation and return any issues to the kitchen.
• Handle cash and balance shift income per policy.
• Present checks and process payments quickly.

Skills

English fluency

Interpersonal communication

Multitasking

Attention to detail

Customer service

Flexibility

Food safety training

TiPS certification

ServSafe certification

Education

High school diploma/GED

Job description

Scope of Position

The Lounge Server plays an essential role in creating a calm, welcoming, and polished experience for guests in the Tamo Bar and Lounge. During peak hours, your pleasant demeanor, attentiveness, and ability to anticipate guest needs contribute significantly to the hotel’s reputation for quality service. You will also assist with guest seating and provide thoughtful, diplomatic suggestions for food and beverage selections to enhance satisfaction and drive repeat business.

Schedule Requirements

This position includes a combination of morning, afternoon, and evening shifts, with regular weekend availability required. Holidays will be scheduled based on business needs. Due to the cyclical nature of hospitality, flexibility is essential. Participation in “all hands” events may be required. The hotel operates 24/7, including holidays, and the company strives to support work–life balance.

Responsibilities

• Essential Functions
• Warmly greet guests and engage in proactive, friendly communication while providing food and beverage service.
• Take food and beverage orders and accurately enter them into the POS system.
• Stock service stations with items such as ice, napkins, glassware, and straws.
• Check on guests throughout service to ensure satisfaction and address any requests or concerns.
• Refill beverages, clear plates, and reset tables quickly and neatly.
• Ensure all food is prepared correctly and to guest satisfaction; promptly return any incorrect or improperly prepared items to the kitchen.
• Follow all cash ‑ handling and bank operating procedures.
• Present guest checks and process payments quickly and accurately.
• Complete all side ‑ work duties as assigned on daily side ‑ work sheets.
• Participate in pre ‑ shift meetings and required trainings.
• Inform guests of enhancements or upsell opportunities during their visit.
• Collaborate with fellow Food & Beverage team members to ensure smooth and efficient service.
• Maintain awareness of guest satisfaction scores and work toward increasing departmental and overall hotel satisfaction.
• Execute self ‑ cashiering responsibilities, including balancing and reconciling shift income per policy.
• Support bartenders by maintaining cleanliness and organization throughout the bar and lounge.
• Proactively merchandise food and beverage items to increase sales and elevate the guest experience.
• Maintain knowledge of repeat guest preferences and personalize service accordingly.
• Stay informed about in ‑ house groups, VIP guests, and daily events; carry the daily event summary for reference.
• Assist guests in finding appropriate seating in the lounge and bar area.
• Practice, model, and promote the hotel’s Mission and Values as part of daily operations.
• Perform additional duties or special projects as assigned by Management.

Required Job Knowledge And Skills

• Ability to work full ‑ time, including weekdays, weekends, and holidays.
• Commitment to safe work practices and adherence to Seaport’s standards related to Fire Life Safety, Foodborne Illness Prevention, and Allergen Awareness.
• Ability to serve food and beverages with awareness of food allergies and guest dietary needs.
• Ability to speak, read, write, and comprehend English.
• Ability to remain focused and effective in high ‑ volume, high ‑ pressure environments.
• Ability to stand, walk, and be on your feet for extended periods.
• Ability to bend, stoop, kneel, and lift up to 50 lbs.
• Strong listening and communication skills.
• First Aid and CPR certification (or ability to obtain).
• ServSafe and TiPS certification (or ability to obtain).
• Ability to recognize and remember regular guests.
• Strong customer ‑ service skills and commitment to guest satisfaction.
• Excellent grooming and professional presentation.
• Ability to work independently and under pressure.
• Positive attitude, teamwork-oriented mindset, and strong communication skills.
• Performs other duties as assigned, requested, or deemed necessary by management.

Experience

• Previous experience in a restaurant setting preferred.
• Extensive Food and Beverage knowledge essential.
• Must meet the legal age requirement to serve alcohol.
• Prior experience passionately providing food and beverage service to others preferred.

Education

• High school diploma, general education degree (GED), or international equivalent preferred.

Skills

• Fluency in the English language is strongly preferred; ability to communicate clearly both verbally and in writing.
• Strong interpersonal and communication skills with the ability to engage guests in a warm, professional, and attentive manner.
• Ability to multitask and remain effective in high ‑ volume, fast ‑ paced environments.
• Strong attention to detail and ability to follow established procedures.
• Flexibility—hospitality is a demanding but fun industry, and flexibility with workdays and hours is essential.
• Knowledge of basic restaurant terminology and food service techniques preferred.
• Required certifications: Alcohol service (e.g., TiPS) and Food Handler/Food Safety certification (e.g., ServSafe).
• A genuine “people person” who loves creating experiences that exceed guest expectations.
• Ability to work independently while maintaining accuracy and poise under pressure.
• A qualified applicant is a guest ‑ focused, service ‑ driven individual who is flexible, enjoys a fast ‑ paced environment, and can multitask without compromising quality.