Busser | Lifted

Omni Hotels & Resorts; Boston (MA); On-site; USD 29,177 - 41,686; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off after 90 days

Complimentary meals

Discounted associate rates

Job summary

Omni Hotels & Resorts in Boston seeks a Dining Room Attendant to support servers, ensure flawless service, and anticipate guests' needs in a fast-paced environment.

Role emphasizes hospitality expertise, a positive demeanor, and strong English communication, with a Local 26 contract starting hourly rate and growth over 1 year; benefits include health insurance, 401(k), and paid time off.

Qualifications

• Hands-on food and beverage knowledge in hospitality.
• Minimum experience in fine dining serving preferred.
• Maintain positive, professional demeanor at all times.
• Engage guests warmly and personalize service.
• Clear spoken and written English with guests and staff.
• Able to work varied shifts, including weekends/holidays.
• Proficient with POS systems and payroll interfaces.
• Serve Safe certification and TIPs valid.

Responsibilities

• Maintain service standards and hotel policies; ensure compliance with laws.
• Prepare for health inspections and sanitation requirements.
• Assist in controlling food and beverage quantities and avoid over/under prep.
• Execute proper steps of service; ensure high-quality table settings and presentation.
• Respond to guest feedback promptly to convert dissatisfaction into return visits.
• Support kitchen and dining room coordination for timely service.

Skills

Hospitality knowledge

Fine dining experience

Positive demeanor

Guest engagement

English communication

Shift flexibility

Computer literacy

Serve Safe certified

Tools

Micros POS

Payroll systems

Job description

Position Overview

The Dining Room Attendant is responsible for delivering excellence in guest service by supporting servers in providing personalized service, anticipating, and delivering guests' needs. The DRA comprehends the food & beverage operation, anticipates the needs of the servers to ensure all products and supplies are present to enhance overall service.

Compensation

Local 26 Contract stipulates a starting rate per hour of $21.18. After 6 months of service, the rate increases to $22.70 per hour. After one year of service, the hourly rate increases to $30.26.

Responsibilities

• Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
• Ensure compliance with health, safety, and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
• Assist in controlling food and beverage quantities by avoiding over/under preparation.
• Perform proper steps of service for all tables. Responsible for ensuring high-quality table sets, service, food quality and presentation.
• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to arrival.
• Maintain knowledge of hotel offerings and local surroundings, i.e., nearby entertainment, theaters, etc.
• Attend all required department trainings and meetings.
• Perform any other duties required by leadership.

Qualifications

• Hands‑on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant serving experience in a fine dining restaurant is strongly preferred.
• Ability to always maintain a positive and professional demeanor and composure.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Comfortable speaking to guests.
• Clear and pleasant communication, both verbally and in writing, in English with guests, management, and co‑workers.
• Capability to work a variety of shifts, including weekends and holidays.
• Ability to work in a fast‑paced environment and handle multiple priorities.
• Computer literacy to include payroll systems, Micros, POS systems.
• Serve Safe certified | Unexpired TIPs required.

Perks and Benefits

• A culture of fun, inclusion, and growth.
• Complimentary meals.
• Health insurance and matching 401(k) after one year.
• Generous paid time off offered after 90 days.
• Performance‑driven, ALL‑IN culture.
• Discounted associate rates at Omni properties nationwide.

Omni Hotels & Resorts is an equal‑opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.