Busser/Food Runner

Faena; Miami Beach (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Faena is seeking a hospitality professional to deliver food and beverage orders to guest lounges, ensuring courteous service and adherence to hotel standards at the Pool & Beach areas. This role includes stocking, maintaining cleanliness, and supporting bus staff to guarantee guest satisfaction.

Responsibilities include serving all courses and beverages, knowledge of liquor regulations, and maintaining knowledge of lounge operations and menu items.

Qualifications

• Provide courteous and efficient beverage and food service.
• Maintain knowledge of liquor regulations and age verification.
• Keep work areas clean, sanitized and organized.

Responsibilities

• Deliver food and beverage orders to guest lounges according to hotel standards.
• Assist in stocking and maintaining Pool & Beach food and beverage areas.
• Maintain knowledge of lounge and cabana numbers, room capacity and hours of operation.
• Serve all courses and beverages to guests and ensure proper presentation.
• Open and serve wine/champagne bottles; prepare coffee as needed.
• Assist Bus person to ensure smooth service and guest satisfaction.

Skills

Guest service

Alcohol service

Food service

Job description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

Deliver food and beverage orders, retrieve and serve alcoholic, non‑alcoholic beverages and food orders to guest lounges according to hotel specifications, courteously and efficiently. Also assists in the maintenance and re‑stocking of Pool & Beach food and beverage areas (service huts, breakdown stations and kitchen runner’s station).

DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of lounge & cabana numbers, room capacity, hours of operation, proper table set-up and dress code of the Pool & Beach.
• All liquor brands, beers and non‑alcoholic selections, correct glassware and garnishes in the Pool & Beach.
• The particular characteristics and description of every food and beverage item on the Pool & Beach menu.
• All menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and driving while under the influence.
• Complete opening and closing side duties as assigned.
• Retrieve all alcoholic beverage items from bar and serve to guest.
• Open and serve wine/champagne bottles.
• Make all varieties of coffee.
• Serve all food courses and non‑alcoholic beverage items to the guest.
• Guide the activities of the assigned Bus person to ensure optimum service to guests.
• Clear each course.
• Remove soiled wares from areas as assigned and transport to stewarding area.
• Extend appreciation for guest patronage and invite them to return.
• Clean and reset tables immediately after guest departs.