Busser - Cafe

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Hard Rock Cafe is seeking a Busser to support dining room operations by maintaining table cleanliness, restocking, and assisting teammates. The role requires a calm, organized approach, a sense of urgency, and a positive attitude to enhance guest experiences.

Responsibilities include clearing and resetting tables, stocking supplies, aiding Hosts and Servers, and performing location-specific duties such as beverage refills. Must meet high sanitation and safety standards.

Qualifications

• Must remain calm in a hectic, fast-paced environment.
• Strong organizational skills are essential to manage tables, guests, and cleanliness.
• Attention to detail ensures clean tables, stocked supplies, and accurate order flow.
• Must maintain a positive, friendly attitude toward guests and coworkers.
• Adherence to safety and sanitation standards is required.

Responsibilities

• Maintain dining room cleanliness and table readiness.
• Clear dirty tables promptly and reset for new guests.
• Assist hosts and servers to ensure smooth operations.
• Perform additional duties as location requires (bar premixes, condiments, beverage refills).

Skills

Calm under pressure

Strong organizational skills

Attention to detail

Sense of urgency

Positive guest attitude

Education

High School Diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

A Hard Rock Cafe Busser is responsible for supporting restaurant operations through table maintenance, cleanliness, stocking, and teamwork. The position requires strong organizational skills, a sense of urgency, physical stamina, and a positive attitude to help create an exceptional guest experience.

Dining Room Maintenance

• Clear dirty tables promptly.
• Reset and prepare tables for incoming guests.
• Pre-bus tables during guest dining experiences.
• Sweep floors and maintain overall cleanliness.

Cleaning & Organization

• Empty trash cans.
• Maintain a clean and organized back dock area.
• Stock ice and other products as needed.

Team Support

• Work with a sense of urgency.
• Assist and communicate effectively with Hosts, Servers, and fellow Bussers.

Additional Duties (Location Dependent)

In some cafes, Bussers may also:

• Clear ketchup bottles and condiments from tables.
• Refill guest beverages.
• Set up bar premixes.

This job description reflects the position’s essential functions but does not encompass all tasks that may be assigned.

Requirements

Education

• High School Diploma or equivalent.

Skills

Successful candidates should demonstrate:

• Ability to remain calm in a hectic, fast-paced environment.
• Strong organizational skills.
• Excellent attention to detail.
• Strong sense of urgency.
• Positive and friendly attitude toward guests and co-workers.

Physical Demands

Must be able to:

• Stand, walk, kneel, and bend for extended periods.
• Sit for extended periods when required.
• Perform repetitive arm, hand, and wrist movements.
• Communicate verbally and hear clearly.
• Demonstrate manual dexterity and strong hand-eye coordination.
• Work with hands above shoulder level.
• Occasionally lift, push, pull, carry, or move items up to 10 pounds.
• Twist and turn body parts as needed.
• Work in environments with heat, cold, chemicals, and loud noise.
• Travel by automobile or airplane for extended periods when required.

Additional Requirements

• Must meet the minimum legal age for employment.
• Maintain a professional, well-groomed appearance (“having a plan”).
• Follow all uniform guidelines.
• Practice all safety and sanitation standards.
• Recycle products whenever possible.
• Uphold Hard Rock Cafe’s Five Core Values and Mission Statement.