Busser

Hotel Equities; Omaha (NE); On-site; USD 14,000 - 19,000; Full time

Job summary

Hotel Equities is seeking a friendly hospitality team member to help set up and clear tables, stock service stations, and assist food servers to ensure total guest satisfaction. This role works closely with hotel departments to coordinate events and food and beverage service across outlets.

The ideal candidate has 1+ year of customer service or food and beverage experience, is eligible to work in the United States, and holds a high school diploma or equivalent.

Qualifications

• Experience in customer service or food and beverage is preferred.
• Knowledge of proper table settings and etiquette.
• Ability to communicate clearly with guests.

Responsibilities

• Set up and stock service stations, ensure cleanliness and organization.
• Assist food servers with table service to ensure guest satisfaction.
• Maintain sanitation and safety standards across service areas.
• Stock and reorder supplies as needed and prepare tables for service.

Skills

Guest service

Food & beverage service

Communication with guests

Education

High school diploma or equivalent

Job description

Pay Range

USD $12.00 - USD $12.00 /Hr.

Job Description

Position Summary:

This position sets up and clears tables, stocks all service stations, and assists food servers with table service to ensure total guest satisfaction. This position represents the restaurant and hotel in maintaining existing business relationships and works directly with all hotel departments in coordinating groups, events, and hotel food and beverage service in all outlets.

Salary:

$12.00/hour plus tips

Essential Job Duties and Responsibilities:

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

• Maintain stock and cleanliness of stations for all meal periods with necessary equipment, including silverware, linen, glassware, and condiments. Wipe down booths and chairs, move tables and chairs, and clean floors as necessary.
• Check and stock stations before, during, and after shift for proper set-up and cleanliness.
• Quickly clear dirty table settings and prepare tables for resetting. Promptly and consistently reset all service ware as prescribed.
• Abide by all state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Replenish beverages as directed and check with guests for overall satisfaction.
• Serve upon request any specialty tea or coffee services as directed.
• Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
• Fold napkins for all meal periods throughout the day to maintain an adequate supply.
• Responsible for ensuring that all work stations comply with sanitation and safety standards for guests and team members.
• Visually inspect and take corrective action to ensure that facilities in the service areas look appealing and attractive to guests.
• At all times project a favorable image of the hotel group and the hotel to the public.

Required Skills / Abilities:

The individual holding this position must possess the following knowledge, skills, and abilities:

• Knowledge of the appropriate table settings, service ware, and menu items.
• Must have a comprehensive knowledge of food and beverage preparation and service standards, guest relations, and etiquette.
• Ability to listen effectively and communicate clearly with guests and team members.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel:

• Perform other duties as requested, such as cleaning unexpected spills, handling special guest requests, greeting and seating guests, assisting as a bar back/stocker, and ensuring guest satisfaction.
• Perform any general cleaning tasks using standard hotel cleaning products as assigned by the supervisor to adhere to health standards.
• Perform the bulk of clearing and resetting tables.
• Perform all assigned side work, including replenishing condiments and restocking side stands.
• Perform other duties as requested, such as answering telephones, taking and delivering room service orders, handling special guest requests, and greeting and seating guests per service guidelines.
• Perform other duties as assigned by management.

Education / Experience:

• 1+ year of customer service experience and/or 1+ year of food and beverage experience preferred.
• Proof of authorization/eligibility to work in the United States.
• High school diploma or equivalent.

Physical Requirements:

The individual holding this position must be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout the shift.
• Sufficient manual dexterity in hands to use a knife to cut breads, pick up glassware and serving items, scoop ice, and reach overhead to retrieve stock.
• Ability to work and stand in confined spaces for long periods of time.
• Knowledge of the appropriate table settings, service ware, and menu items.
• This position is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 50 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.
• OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential to pose a risk to health or safety.