BUSSER

Dukes Waikiki; Honolulu (HI); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Talkspace therapy

Holiday Pay

Paid Time Off

Employee meal program

50% F&B discount

Referral program

Anniversary gift

Rewards program

Holiday party

Scholarship program

Job summary

Dukes Waikiki in Honolulu, HI is seeking a dedicated server assistant to support the service team and ensure guests experience exceptional hospitality throughout their dining experience. The role involves setting up sections, greeting guests warmly, clearing tables, stocking supplies, and maintaining cleanliness while upholding safety and food-handling standards.

No prior restaurant experience is required; training will be provided, and employees enjoy benefits such as medical insurance, paid

Qualifications

• Guest oriented - Ability to take care of the guests’ needs while following procedures.
• Working under Pressure - Ability to complete tasks under stressful situations.
• Safety - Ability to identify and correct conditions that affect employee safety and operate equipment safely.
• Active Listening - Ability to listen and understand others’ comments and questions.
• Communication - Ability to speak clearly with guests, coworkers, and management.
• Response to direction - Follow directions from supervisors and system tickets.
• Teamwork Abilities - Work well with a team to achieve goals.
• Friendly - Maintain a cheerful demeanor.
• Neat and well groomed.

Responsibilities

• Assist in preparing restaurant for dining service by setting up section and polishing items.
• Greet guests and co-workers in a warm, personal manner.
• Assist service team by clearing dishes and taking items to kitchen.
• Clear and reset tables after guests finish dining.
• Assist guests with requests and concerns and resolve issues.
• Stock service areas with supplies and linens.
• Maintain cleanliness and sanitation in duties performed.
• Adhere to scheduling and attendance policies.
• Follow safety guidelines and PPE requirements.

Skills

Guest oriented

Working under pressure

Safety

Active listening

Communication

Response to direction

Teamwork

Friendly

Neat and well groomed

Job description

Job Details

Job Location: Dukes Waikiki - Honolulu, HI 96815

Salary Range: $14.00 - $14.00 Hourly

MIN WAGE + TIPS

Benefits

• Medical, Dental, and Vision insurance for qualifying employees
• Free therapy for all employees through Talkspace
• Holiday Pay - Time and a half for Thanksgiving, Christmas Eve, and Christmas Day
• Paid Time Off: Vacation and Sick Leave
• Employee Meal Program with FREE Fresh cooked meals during each shift
• 50% Food and Beverage discount at all T S Restaurants
• Referral Program
• Anniversary of Employment Gift Program
• Rewards and Recognition program (quarterly awards, safe-work practice incentives, and more!)
• Holiday Party
• Legacy of Aloha Scholarship Program

Position Summary

Assist Servers in providing the highest level of quality and service to our guests by being responsible for all preparation, interaction and steps of service needed to exceed guest expectations in the restaurant.

Essential Functions

• Assist in preparing restaurant for dining service by setting up section, including polishing and preparing items such as linens, silverware, and glassware before they go to the floor and assisting at setting them at the table.
• Greet all guests and co-workers in a warm, personal, friendly manner.
• Assist Service Team as needed by removing dishes and glasses from tables or counters throughout guests’ meal, and take them to kitchen for cleaning.
• After guest has finished dining, prepare table by clearing and cleaning table and resetting for next guest.
• Assist guests with any requests or concerns and take action to correct any problems.
• Stock service areas with supplies such as tableware and linens throughout service period.
• Assist in removing trash from full receptacles and replacing liner.
• Take extra care to maintain the highest standard of cleanliness in each duty performed.
• Stock service areas with supplies as required.
• Must be dependable, report to work as scheduled and on time, and follow all policies regarding scheduling and attendance.
• Work in a safe manner and report any safety concerns; personal, employee or guest injury.
• Follow food safety program guidelines of handwashing, bare hands, hygiene and health.

Qualifications

• Guest Oriented - Ability to take care of the guests’ needs while following T S procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Safety - Ability to identify and correct conditions that affect employee safety as well as safely operate and handle all required equipment, appliances, and tools. Must follow all safety policies and procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively listen and understand the comments and questions of others.
• Response to direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
• Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal; understand the importance of teamwork with both other bussers and the rest of the staff.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Neat and well groomed.

Skills & Abilities

• Experience: No prior restaurant experience required although useful.
• Certificates & Licenses: Must take and pass all training tests 90% or higher.
• Must be at least 16 years of age.

Physical Requirements

(Occasionally - up to 33% of the time; Frequently - from 34% - 66% of the time; Constantly- more than 66% of the time)

• Stand Constantly Squat or Kneel Occasionally
• Walk Constantly Bend Frequently
• Use hands / fingers Frequently
• Lift/carry 11-20 lbs Constantly
• Reach Outward Constantly
• Lift carry 21-50lbs Occasionally
• Reach above shoulder Occasionally
• Push/pull 10-25lbs Frequently
• Climb (stairs) Frequently + Push/pull 26-40lbs Occasionally

Sense of Sound (Hear verbal requests by guests, coworkers, and managers)

Vision (Near, Distance, Color, Peripheral, Depth Perception)

Sense of Smell, Sense of Taste, Sense of Touch

Ability to wear Personal Protective Equipment (PPE) (Non Slip shoes, wear back belt if lifting over 20lbs)

Work Environment

Fast paced, high-energy, moderately noisy environment containing multiple personality types. Can become crowded and high-pressure.