Business UAT Analyst - Campaign Testing - BILINGUAL SPANISH REQUIRED

Testing Site - JPMC; Wilmington (DE); On-site; USD 80,000 - 110,000; Full time

Job summary

Testing Site - JPMC is seeking a Business UAT Analyst to champion testing for Chase Card campaign materials across channels. You will develop test scenarios, plans, and cases, collaborating with Card Marketing, Channel Execution, and Legal/Compliance to ensure accuracy and compliance.

Expect to build testing strategies, execute tests, and review results for sign-off with stakeholders. You will work with campaign and project teams to gain campaign understanding, lead testing efforts, and ensure

Qualifications

• Minimum 2 years of experience in end-to-end campaign testing across emails, mailers, microsites.
• Bilingual English and Spanish required.
• Experience with campaign processes and multi-channel communications.
• Hands-on in automated test suites and both waterfall & Agile SDLC.
• Knowledge of JIRA data extraction for process efficiencies.
• Ability to manage multiple projects with strong prioritization.
• Excellent verbal and written communication to coordinate with teams.

Responsibilities

• Interact with campaign management, project management and development teams to understand project and testing objectives.
• Develop and lead test strategy and generate scripts for manual and automated testing cycles.
• Review campaign requirements, specifications, docs to assure quality of test suites.
• Collaborate with business and technology leads to determine acceptable test results and performance.
• Ensure version control and configuration management of test objects and environments.
• Create and maintain job aids and procedures for testing standards.
• Support production deployment of campaigns and perform validation testing during off-hours/weekend windows.
• Identify process gaps and streamline processes to improve efficiency.

Skills

E2E testing

Bilingual EN/ES

Test automation

JIRA

Project management

Communication

Detail oriented

Tools

JIRA

Job description

Join the team that makes every Chase Card campaign shine! As a Business UAT Analyst, you’ll be the quality champion behind the scenes, ensuring our marketing messages wow customers—whether they land in a mailbox or pop up online.

As the Business UAT Analyst - Campaign Testing within the Card marketing validation team, you will be responsible for developing and maintaining test scenarios, test plans, and test cases used for testing. You will collaborate with Card Marketing, Marketing Channel Execution, and Card Legal, Compliance, and Controls teams to ensure marketing materials are accurate, compliant, and functional. Your role will involve creating testing strategies, preparing test cases, conducting testing, and reviewing results for final campaign manager sign-off. You will interact with campaign management, project management, and development teams to develop a strong understanding of the project/campaign and testing objectives.

Job responsibilities

• Interact with campaign management, project management and development teams to develop a strong understanding of the project/campaign and testing objectives.
• Develop and lead the test strategy/effort and generate scripts to performtesting cycles both manual and using automation.
• Review campaign requirements, specifications, user documentation, help files, and other project documentation – job aids/procedures to assure quality of the test suites to be developed.
• Collaborate with appropriate business and technology leads to determine the acceptable range for test results and performance.
• Ensure proper version control and configuration management of all test objects developed and test environments used.
• Create and maintain the job aids & procedures associated with the testing standards and used by Card marketing validation team.
• Support production deployment of campaigns and perform validation testing during the off‑hours/weekend release windows.
• Identify process gaps and streamline processes to improve efficiency.

Required qualifications, capabilities, and skills

• Minimum 2 years of experience in E2E campaign testing across emails, Direct mail, microsites with strong collaboration, project management skills
• Bilingual skills in English and Spanish
• Experience in campaign processes and ability to understand various channels of communications to customers with strong attention to detail and problem solving skills.
• Experience in execution of automated test suites with hands – on experience in both waterfall and Agile SDLC models
• Knowledge and experience on JIRA tool with data extraction and data driven insights for process efficiencies
• Proven ability to manage and prioritize multiple, diverse projects simultaneously.
• Excellent verbal and written communication skills to co-ordinate effectively with partners, project & testing teams and bridge the communication gaps.
• Excellent problem solving, interpersonal communication , project and time management skills while being extremely detail oriented