Business Transformation Supervisor

Assurity; Kentucky; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Job summary

An insurance company is seeking a Business Transformation Supervisor to support onboarding and manage project implementations. This mid-senior level position requires four to six years of experience in insurance or project management, along with strong communication and organizational skills. The role entails collaboration on digital solutions, with benefits including medical and vision insurance, 401(k), and paid maternity/paternity leave. The position offers a full-time work schedule, notably exceeding 40 hours weekly as needed.

Qualifications

• Four to six years’ experience in insurance business or project management.
• Proficiency in use and understanding of technology.
• Consistent and reliable attendance is essential.

Responsibilities

• Support onboarding and development of Business Transformation associates.
• Maintain existing digital solutions and document requirements.
• Implement new business transformation projects.

Skills

Professional oral and written communication skills

Strong organizational skills

Analytical thinking skills

Decision-making ability

Ability to work independently

Resourcefulness

Education

Bachelor’s degree or equivalent

Job description

Join to apply for the Business Transformation Supervisor role at Assurity

Assurity is looking for enthusiastic, driven and collaborative people to join our team. We’re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place.

Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: www.assurity.com/careers

ESSENTIAL FUNCTIONS

30% Support the onboarding, development, and performance of Business Transformation associates by:

• Developing, training, instructing associates to high performance in handling requests for service for electronic enrollments, third party systems including e-app solutions and other digital integrations;
• Documenting and maintaining process flows and job procedures to meet customer service standards;
• Assigning and monitoring workload and workflow to meet department service standards;
• Collaborate with the Vice President to prepare scorecard measures and provide input for associate reviews; and
• Supervising a small team of associates.

20% Support maintenance of existing digital solutions, which includes:

• Documenting requirements for system/process updates and fixes;
• Creation and execution of project plan for system/process updates and fixes;
• Creation and execution of test plan for system/process updates and fixes;
• Serving as resource on existing digital solutions, providing education and training for internal and external parties.

50% Support implementation of new business transformation projects, including new solution implementations and digital integrations with any third party, which includes:

• Supporting creation of digital process workflows;
• Documenting requirements for new digital solutions or digital integrations;
• Supporting the research, evaluation and recommendation of third-party digital solutions as needed;
• Supporting creation and execution of project plan for digital solution implementations or digital integrations;
• Supporting creation and execution of test plan for digital solution implementations or digital integrations;
• Supporting preparation of deliverables for third parties;
• Supporting review and determination of terms for vendor contracts, statements of work, and service agreements as needed;
• Supporting monitoring of usage and success of digital solutions; and
• Supporting compliance review of digital solutions with company, state, and federal regulation.

The list of essential functions is not exhaustive and may be substituted as necessary.

EXPERIENCE AND SKILL REQUIREMENTS

• Four to six years’ experience in insurance business or project management field.
• Professional oral and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in use and understanding of technology.
• Analytical thinking skills.
• Decision-making ability.
• Ability to work independently and in a group setting.
• Initiative, resourcefulness, and flexibility.
• Consistent and reliable attendance is an essential function to this position.
• Talent required in values, work intensity, achiever, positivity, relationship, resourceful, persuasion, command, relationship-extension, and exactness.

EDUCATION AND CERTIFICATION REQUIREMENTS

• Bachelor’s degree or equivalent.

PHYSICAL AND WORK SCHEDULE REQUIREMENTS

• May require work in excess of 40 hours a week in order to complete functions of position.
• Note: We are not currently considering applicants in CA, CO, CT, DC, HI, IL, MA, MD, MN, NV, NJ, NY, RI, VT, WA, for this position.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Administrative

Industries: Insurance

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave