Business Transformation Consultant- UI

International Business Machines Corporation; Boston (MA); Hybrid; USD 130,000 - 198,000; Full time

Job summary

International Business Machines Corporation in the United States is seeking an Information- Business Transformation Consultant- UI to help clients optimize their IT service portfolios and align IT with business goals.

You will evaluate portfolios, analyze issues, and develop solutions, delivering actionable insights to drive maximum value for clients.

This hybrid role offers opportunities to work across industries within IBM Consulting.

Qualifications

• Bachelor’s degree required; IT/business background preferred.
• Strong knowledge of SLA/KPI deployment and IT service delivery.
• Experience evaluating IT applications portfolios and identifying improvements.
• Ability to align IT services with business goals.

Responsibilities

• Evaluate client IT portfolios to identify improvements.
• Analyze business issues using IT service delivery processes and KPIs.
• Drive alignment of business objectives with IT processes.
• Develop data-driven solutions to improve IT portfolios.
• Deliver actionable insights and client recommendations.

Skills

IT Service Delivery

Portfolio Analysis

Business Alignment

Analytical Skills

Service Metrics

Education

Bachelor's Degree

Tools

IT Service Management Tools

Job description

Your role and responsibilities

As a Business Transformation Consultant specializing in IT Service Processes, you will help clients identify and address business challenges related to their IT application portfolio. This role requires strong analytical skills to evaluate the portfolio's technical and functional aspects.

Your primary responsibilities will include:

• Evaluate Client IT Portfolios: Assess the technical and functional aspects of clients' IT application portfolios to identify areas for improvement and potential business challenges.
• Analyze Business Issues: Apply knowledge of IT service delivery processes, SLAs, KPIs, and associated tools to analyze clients' business issues, formulate hypotheses, and test conclusions.
• Drive Business Alignment: Align business objectives, IT processes, and IT service measurements to drive maximum value for the client, emphasizing the integration of IT services with business goals.
• Develop Solutions: Use analytical findings to develop solutions that address clients' business challenges and improve their IT application portfolio.
• Deliver Insights: Provide actionable insights and recommendations to clients, enabling them to make informed decisions about their IT application portfolio and associated business processes.

Required education

Bachelor's Degree

Required technical and professional expertise

• IT Service Delivery Expertise: Deep expertise in IT service delivery processes, including the development and management of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), is required to effectively analyze clients' business issues and develop solutions.
• IT Application Portfolio Analysis: Experience with evaluating the technical and functional aspects of IT application portfolios, identifying areas for improvement, and assessing potential business challenges is necessary for this role.
• Business Process Alignment: Deep understanding of aligning business objectives, IT processes, and IT service measurements to drive maximum value for clients, emphasizing the integration of IT services with business goals.
• Analytical Skills: Proven ability to apply analytical skills to complex business issues, formulate hypotheses, and test conclusions is essential for success in this role.
• IT Service Measurement Tools: Familiarity with tools associated with IT service delivery processes, such as those used for service level management, capacity planning, and performance monitoring, is required.

Preferred technical and professional experience

• IT Service Management Tools: Deep expertise in utilizing IT service management tools, such as those used for service level management, capacity planning, and performance monitoring, to analyze clients' business issues and develop solutions.
• Business Process Improvement: Experience with identifying areas for business process improvement and developing solutions that drive maximum value for clients, emphasizing the integration of IT services with business goals.
• Technical IT Knowledge: Deep understanding of the technical aspects of IT application portfolios, including software, hardware, and infrastructure, to effectively evaluate and analyze clients' IT application portfolios.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Information- Business Transformation Consultant- UI

Date posted

15-Oct-2026

Job ID

136670

City / Township / Village

Brookhaven, Atlanta, Chicago

State / Province

Country

Country

United States

Work arrangement

Hybrid

Area of work

Consulting

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

130,000.00

Projected Maximum Salary per year

198,000.00

Position type

Professional

Company

(0147) International Business Machines Corporation

Shift

General (daytime)