Business Transformation Consultant: Business Design Architect & Change Leader

MSS Business Transformation Advisory; Phoenix (AZ); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Tuition reimbursement

Coaching & training

Certifications & continuous learning

401K related benefits

Job summary

MSS Business Transformation Advisory is seeking a hands-on Business Transformation Consultant to turn complex problems into actionable solutions for clients in a client-facing role. You will work across business, operations, and technology initiatives, shaping needs, designing practical solutions, and supporting adoption.

In this role, you’ll own pieces of delivery, engage stakeholders, and navigate ambiguity while keeping projects moving forward—often balancing strategic thinking with practical

Qualifications

• Strong ability to structure problems and translate insights into practical solutions.
• Experience balancing business analysis and delivery execution, not just documentation.
• Excellent communication and facilitation skills.
• Ability to engage clients and build trust across stakeholders.

Responsibilities

• Lead and facilitate discovery sessions and stakeholder interviews to define needs and priorities.
• Use human-centered methods to understand experiences and needs of people affected by change.
• Analyze current-state processes to identify gaps and improvement opportunities.
• Design future-state processes aligning people, process, and technology.
• Drive execution of workstreams with progress tracking and risk management.
• Support implementation and user adoption; contribute to change management activities.

Skills

Structured thinking

BA & Delivery

Ownership

Facilitation

Stakeholder management

Empathetic listening

Human-centered mindset

Inclusive mindset

Pragmatic mindset

Decision quality

Job description

Description

We are seeking a Business Transformation Consultant who brings a strong blend of business analysis and delivery execution and enjoys turning complex, undefined problems into clear, actionable solutions.

This is a hands‑on, client‑facing role for someone who is comfortable both analyzing the problem and helping drive the solution forward. You will work across business, operations, and technology initiatives, partnering with clients and the people closest to the work to define needs, design practical solutions, and support implementation through adoption.

Our People-First approach means designing solutions with the people affected by the change. You will help clients understand and address the human side of change by considering how decisions affect employees, customers, roles, ways of working, and the overall experience of change.

This is not a purely strategic or executive-level role. It is best suited for someone who thrives in the work itself, can own pieces of delivery, and is confident navigating ambiguity while keeping projects moving.

What You’ll Do

• Lead and facilitate discovery sessions, stakeholder interviews, and working sessions to define business needs and priorities
• Use human-centered methods, including empathy interviews, observation, journey mapping, and collaborative design, to understand the experiences and needs of the people affected by change
• Analyze current-state processes and workflows, identifying gaps, inefficiencies, and improvement opportunities
• Design future-state processes and practical solutions that align people, process, and technology
• Engage stakeholders and end users throughout discovery, solution design, testing, implementation, and adoption
• Facilitate inclusive working sessions that bring forward different perspectives and give the people closest to the work a meaningful voice in shaping solutions
• Translate business needs and stakeholder insights into clear requirements, user stories, recommendations, and actionable plans
• Assess the human impacts of proposed changes, including changes to roles, responsibilities, workflows, skills, workload, and employee or customer experience
• Drive execution of workstreams or project components, including tracking progress, identifying risks, and ensuring follow-through
• Partner with project managers and senior consultants while also taking ownership of deliverables and timelines within your scope
• Support and contribute to implementation efforts, ensuring alignment among business needs, system capabilities, operational requirements, and user adoption
• Contribute to change management activities, including stakeholder engagement, communications, training, and adoption support
• Bring structure to ambiguous situations and help clients move from concept to execution
• Gather feedback and help refine solutions so they are practical, usable, and sustainable

What You Bring

• Strong ability to structure problems, analyze information, and translate insights into clear, practical solutions
• Experience balancing business analysis and delivery execution, not just creating documentation
• Comfort taking ownership, staying organized, and keeping work moving forward
• Strong communication and facilitation skills, with the ability to engage clients and present ideas clearly
• Ability to build trusting relationships and work effectively across stakeholders, including business teams, technical teams, leaders, and end users
• Genuine curiosity about people’s experiences and the ability to listen before moving to a solution
• Ability to consider both business outcomes and the human experience of change
• An inclusive approach that values diverse perspectives and encourages meaningful stakeholder participation
• A practical, solutions-oriented mindset with attention to both detail and outcomes
• The judgment to balance desirability and usability with operational, technical, and financial realities

Preferred Experience

• 5–8 years of experience in business analysis, process improvement, operations, consulting, or project-based roles
• Experience in roles that required both requirements definition and coordination of execution
• Familiarity with project delivery practices, including work planning, tracking, and managing risks and dependencies
• Experience supporting or contributing to system implementations or operational transformations
• Knowledge of human-centered design, design thinking, employee experience, customer experience, or similar approaches
• Experience conducting stakeholder or empathy interviews, developing journey maps, facilitating collaborative design sessions, or gathering end-user feedback
• Exposure to process improvement methodologies such as Lean, Six Sigma, or similar approaches
• Experience with organizational change management; familiarity with Prosci or similar frameworks is preferred
• Consulting and/or client-facing experience strongly preferred
• Public-sector experience is a plus

What Awaits You Here:

• Join our purpose-driven team, dedicated to empowering our clients' triumphs and accomplishments.
• Culture That Counts: Immerse yourself in an extraordinary company culture that's more than just work – it's a collaborative, vibrant community.
• Gain direct access to clients without the hassle of extensive travel commitments.
• Embrace Flexibility: Choose between our Phoenix office, the comfort of remote work, or the perfect balance in a hybrid setup.
• Thrive in a Nurturing Environment: Immerse yourself in a work atmosphere that propels constant evolution, both in terms of professional and technical acumen.
• Your Growth Matters: We're committed to your journey. Invest in yourself through our tuition reimbursement, coaching, training, certifications, and an array of continuous learning avenues.
• Comprehensive Benefits: Enjoy peace of mind with 100% employer-sponsored benefits encompassing medical, dental, vision, short-term and long-term disability coverage.
• Time for You: Relish in a generous 20 days of paid time off, complemented by 9 paid holidays.
• Financial Security: Secure your future with our ESOP and 401K offerings, setting you on the path to financial well‑being.
• Give Back: Engage in volunteer opportunities that allow you to contribute to causes close to your heart.

If you're an adaptable, intuitive problem solver with a diverse skill set and a proven history of leading teams to success, this role may be your ideal opportunity. Join our dynamic team and contribute to shaping the future of our clients' businesses.

Visit our website www.mssbta.com