Business Technology Technician

CRI Digital; Columbus (OH); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work Vehicle with gas included

Structured training and manufacturer/"

Bonuses based on profit and service

Hands-on exposure to business tech and

Independence in the field

Growth into senior roles

Descripción de la vacante

CRI Digital Incorporated is seeking a hands-on Field Service Technician to diagnose and repair printers, copiers, and related office equipment across Columbus and surrounding Ohio communities. You will install equipment, configure printing and scanning, and ensure devices are fully operational before handoff to customers.

The role requires mechanical/electro-mechanical troubleshooting, safe driving of a box truck, and the ability to work independently in the field with strong communication

Formación

• Hands-on technical experience with printers, copiers, and related office equipment.
• Strong mechanical aptitude and methodical troubleshooting.
• Ability to diagnose hardware/software issues, setup and install equipment.

Responsabilidades

• Diagnose, troubleshoot, service, and repair printers, copiers, and multifunction devices.
• Perform break/fix, parts replacement, adjustments, testing, and preventive maintenance.
• Configure print/scan functionality, drivers, network connectivity.
• Load, deliver, install, and test equipment at customer sites.
• Document service calls and final resolutions clearly.

Conocimientos

Copier/Printer field service

Electro-mechanical repair

Troubleshooting

Educación

Technical certification or degree preferred

Descripción del empleo

Columbus, Ohio | Full-Time Field Service Role

About CRI Digital

CRI Digital is a locally owned, family-run business technology company serving organizations throughout Central Ohio. For more than 30 years, we have helped businesses operate more efficiently with office technology solutions including multifunction printers and copiers, commercial inkjet systems, mailing and shipping technology, and related business technology services. We are an authorized provider for leading manufacturers including Epson, Kyocera, RISO, Ricoh, and Pitney Bowes.

Role Description

We are looking for a hands-on Business Technology Service Technician who enjoys diagnosing technical issues. Working with mechanical and electronic equipment and delivering equipment via a box truck for installation through from start to finish. This is a field-based position serving customers throughout the Columbus metropolitan area and surrounding Ohio communities.

The primary focus of this role is technical and mechanical troubleshooting of printers, copiers, multifunction devices, mailing systems, and related office equipment. The technician will diagnose equipment failures, perform repairs and preventative maintenance, configure print and scan functionality, and complete new equipment installations. The role also requires safely driving a box truck to deliver equipment to customer locations and participating in the physical setup and installation of that equipment.

What You’ll Be Responsible ForTechnical & Mechanical Service

• Diagnose, troubleshoot, service, and repair printers, copiers, multifunction devices, mailing systems, and related office technology.
• Use strong mechanical and electro-mechanical troubleshooting skills to identify equipment failures, isolate root causes, and determine effective repairs.
• Perform break/fix service, parts replacement, adjustments, testing, and preventative maintenance according to manufacturer and company standards.
• Troubleshoot hardware and software issues directly related to device operation, including drivers, print functionality, scan functionality, IP addressing, and device connectivity.
• Work independently in the field while knowing when to escalate issues that require additional technical or manufacturer support.
• Accurately document service calls, diagnostics performed, parts used, and final resolutions.
• Safely drive a box truck to transport printers, copiers, and other office equipment to customer locations.
• Load, secure, deliver, unload, move, and position equipment while following safe handling procedures.
• Complete new equipment installations from physical setup through final testing and customer handoff.
• Configure print and scan functionality, drivers, network connectivity, and basic device-related workflows as part of the installation process.
• Confirm equipment is fully operational before leaving the customer site and explain basic operation or next steps to the customer.

Customer Service & Accountability

• Serve as a professional onsite representative of CRI Digital and communicate clearly with customers throughout service and installation visits.
• Explain equipment issues, repairs, and next steps in a way customers can understand.
• Take ownership of assigned service calls and installation projects and follow them through to completion.
• Collaborate with the CRI Digital team, manufacturers, and support resources when additional assistance is needed.

What We’re Looking For

• 1–2+ years of copier/printer, field service, electro-mechanical, equipment repair, or similar hands-on technical experience preferred.
• Strong mechanical aptitude and ability to troubleshoot equipment methodically rather than simply replace parts.
• Comfort working with electronic and mechanical components, tools, assemblies, sensors, motors, rollers, and other moving equipment components.
• Working knowledge of basic networking concepts such as IP addressing, print drivers, and device connectivity.
• Experience with Epson, Kyocera, RISO, Ricoh, Pitney Bowes, or similar multifunction and office technology products is a plus.
• Technical certification or degree is preferred but not required; relevant hands-on experience and troubleshooting ability are highly valued.
• Strong communication skills, professionalism, dependability, and the ability to work independently in the field.
• Valid driver’s license, excellent driving record, and comfort safely operating a box truck are required.
• Ability to safely lift, move, and assist with installation of equipment weighing approximately 40–300 lbs., using appropriate equipment and team assistance when required.

Scope of Technical Support

This role includes technical support necessary to install, troubleshoot, and maintain the equipment CRI Digital supports. Networking and computer troubleshooting should primarily relate to device connectivity and functionality. Broader server, workstation, or unrelated IT issues should be escalated appropriately.

How Success Is Measured

• Quality and accuracy of technical diagnosis and repairs.
• First-time fix rate and reduction in repeat service calls.
• Completion of installations safely, correctly, and on schedule.
• Response and resolution time.
• Quality of service documentation and follow-through.
• Customer satisfaction, communication, and professionalism onsite.

What You’ll Get

• Starting at $20+/hour, + plus bonuses / based on experience.
• Work Vehicle with gas included
• Structured training and manufacturer support.
• Hands-on exposure to a variety of business technology and equipment.
• Bonuses based on profit and service excellence
• Clear service processes and escalation paths.
• Independence in the field with support from an experienced team.
• Opportunity to grow into senior technical or service leadership roles as the company expands.