Business Technical Support I

Spectrum Business; Orlando (FL); Vor Ort; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

Spectrum Business is seeking a results-oriented Business Technical Support agent to be the primary contact for mid and large business clients. You’ll manage communications and escalations for Spectrum’s data, voice, video, and managed services, coordinating fixes with internal and external teams.

You will troubleshoot WAN/LAN, fiber, voice technologies, and large corporate hardware/software environments, maintaining accurate records and providing timely updates during service-impacting events.

Qualifikationen

• Bachelor’s or associate degree in a technical field or equivalent education and training.
• 3–4+ years technical support experience in TAC, NOC or contact center environments, or networking certification/training with 0–1 years related experience.
• 0–1+ years experience with Fiber Internet Access, Ethernet, Unified Communications, Trunking, Managed Network/Services, TV or WiFi.

Aufgaben

• Serve as the main point of contact for mid and large business clients, managing communications and escalations for Spectrum’s data, voice, video, and managed services.
• Respond to client issues reported through phone, trouble tickets, email, and portals, meeting quality and productivity benchmarks.
• Document technical issues in Spectrum’s systems and coordinate fixes with internal and external teams.
• Troubleshoot incidents involving WAN/LAN topologies, fiber and voice technologies in large corporate environments.
• Advocate for client issues, track escalations and provide timely updates during service-impacting events.

Kenntnisse

English fluency

Client service

Network troubleshooting

Issue isolation

Procedural discipline

Technical aptitude

Network knowledge

Windows/MS Office

Coax & fiber tech

Ausbildung

Bachelor’s or Associate degree in a technical field

Tools

Windows OS

CWDM equipment

Networking tools

Jobbeschreibung

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
How can your technical skills help mid and large business clients achieve reliable connectivity at Spectrum? As a Business Technical Support agent, you will be the primary contact for clients using Spectrum’s data, voice, video and managed services. Working alongside internal teams, you will resolve issues quickly and uphold service standards that keep business operations running smoothly.

How You’ll Make An Impact

• Serve as the main point of contact for mid and large business clients, managing communications and escalations for Spectrum’s data, voice, video and managed services
• Respond to client issues reported through phone, trouble tickets, email and portals, consistently meeting established quality and productivity benchmarks
• Document technical issues in Spectrum’s systems and coordinate fixes with internal and external teams
• Support clients on network technologies including Fiber Internet Access, Ethernet, Unified Communications, Trunking, TV, Managed Network, Managed Security and Managed WiFi
• Troubleshoot incidents involving WAN/LAN topologies, fiber and voice technologies, plus large corporate hardware and software environments
• Maintain accurate client records in relevant tools and systems
• Advocate for client issues, track escalations and provide timely updates during service-impacting events

Working Conditions

• Office-based environment

Education

• Bachelor’s or associate degree in a technical field or equivalent education and training

Experience

• 3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience
• 0-1+ years’ experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services
• 0-1+ years network troubleshooting in a 24x7 Operations Center

Skills

• Ability to read, write, speak and understand English
• Ability to deliver excellent client service
• Ability to identify, analyze and troubleshoot technical issues efficiently
• Ability to isolate equipment, facility and network component problems
• Ability to prioritize, organize and follow established procedures
• Sound judgment and initiative
• Ability to master technical support tools and systems
• Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms
• Knowledge of Windows, Word, Excel and Outlook
• Knowledge of coax and fiber technologies
• Adherence to company policies, procedures and standards

Preferred Qualifications

Education

• Cisco or Juniper Certification such as CCENT, CCNA, JCNIA, JNCSP or equivalent

CRP101 2026-86142 CRP101 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.