Business Technical Support Analyst

University of California, San Francisco; San Francisco (CA); On-site; USD 95,000 - 125,000; Full time

Job summary

University of California, San Francisco is seeking an IT Support/Systems Administrator to provide workstation installation and maintenance, server administration, and network support for its UC San Francisco campus. You will manage Windows and Unix servers, AD accounts, and remote connectivity tools, ensuring stable infrastructure for 400+ faculty and staff.

The role emphasizes hardware/software troubleshooting, program deployment, and user training, with collaboration across IT and clinical

Qualifications

• Bachelor's degree or equivalent experience/training.
• Minimum 1 year of related experience.
• Demonstrated technical skills and knowledge of Macintosh and PC hardware, servers, peripherals, and software.
• Proven ability to install, configure, and upgrade desktop systems.
• Knowledge of wide area and local networks and the ability to troubleshoot problems.
• Ability to set up and install programs.
• Ability to diagnose problems and determine if they are hardware, software, or network and coordinate solutions.
• Excellent communication skills and ability to instruct/train users.
• Server file sharing, Application management, Active Directory

Responsibilities

• Install, configure, and maintain desktops and servers.
• Manage application servers and Active Directory.
• Maintain LAN connectivity and campus network integration.
• Support and back up Windows and Unix-based servers.
• Manage Screen Connect remote software.

Skills

PC & Macintosh hardware experience

Networking knowledge

Desktop installation/upgrade

User instruction/training

Active Directory

Server/file sharing

Education

Bachelor's degree or equivalent experience

Tools

Windows servers

Unix-based servers

Screen Connect remote software

Job description

Job Summary

The primary mission of the CVRI, the largest organized research unit on the San Francisco campus is to promote fundamental and clinical research on the cardiovascular and pulmonary systems and to provide opportunities for postdoctoral training in these fields with over 400 faculty staff and fellows the CVRI Is comprised of faculty from a variety of departments (Pulmonary Medicine, Biochemistry and Biophysics, Cellular and Molecular Pharmacology, Medicine, Pediatrics, Anatomy, Physiology, Cardiology and Lung Biology).

Job Description

The primary mission of the CVRI, the largest organized research unit on the San Francisco campus is to promote fundamental and clinical research on the cardiovascular and pulmonary systems and to provide opportunities for postdoctoral training in these fields with over 400 faculty staff and fellows the CVRI Is comprised of faculty from a variety of departments (Pulmonary Medicine, Biochemistry and Biophysics, Cellular and Molecular Pharmacology, Medicine, Pediatrics, Anatomy, Physiology, Cardiology and Lung Biology).

The position offers technical support to approximately 400 faculty and staff who use PC and Macintosh computers. The primary functions of this position are Workstation installation and maintenance. Application Server installation and maintenance, maintaining functional integrity of the LAN and connections with the campus network, hardware and software installations and maintenance, troubleshooting set up, upgrading and configuration of computers, managing Active Directory accounts, and supporting connections to the hospital information system (APEX).

The position also supports and backs up Windows and Unix Based servers. Manage Screen connect remote software.

Qualifications

Required

• Bachelor’s degree in related area; and/or equivalent experience/training
• Minimum 1 year of related experience
• Demonstrated technical skills and knowledge of Macintosh and PC hardware servers peripherals and software
• Proven ability to install configure and upgrade desktop systems
• Knowledge of wide area and local networks and the ability to troubleshoot problems and coordinate
• Ability to set up and install programs
• Ability to diagnose problems and determine if they are hardware software or network and coordinate solutions
• Excellent communication skills and ability to instruct/train users
• Server file sharing, Application management. Active Directory

About Us

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html