Business Systems Support Officer

Borough Council of King's Lynn & West Norfolk; United States; Hybrid; USD 37,000 - 44,000; Full time

Job summary

The Borough Council of Kings Lynn and West Norfolk is seeking a Business Systems Support Officer to administer and support digital systems used across Planning, Environmental Health and Regulatory Services. The role provides first and second-line support and helps with data quality, reporting and BI.

Based at Kings Court Council Offices, Kings Lynn, the post is permanent, full-time and offers a hybrid pattern with two remote days per week. The salary ranges from £28,329 to £33,510 per annum.

Qualifications

• Two years+ experience in busy office environment
• Experience providing customer or user support
• Experience using business systems/databases
• Good IT, communication, organisational and problem-solving skills
• Ability to explain technical information to non-technical users
• Experience with Idox products, ArcGIS/ESRI or Power BI advantageous

Responsibilities

• Provide first and second-line user support for system users
• Investigate routine incidents and service requests
• Assist with user accounts, permissions, testing and upgrades
• Support data quality, reporting and business intelligence
• Assist with GIS/mapping activities and digital improvement projects
• Explore automation and emerging technologies where appropriate

Job description

Business Systems Support Officer

CAPTION:

• Company: Borough Council of Kings Lynn and West Norfolk
• Hours: Full-time
• Location: King's Lynn, PE30 1EX
• Working pattern: Hybrid - 2 days remote
• Job type: Permanent
• Posting date: 6 Oct 2026
• Closing date: 20 Oct 2026

Summary

Business Systems Support Officer

Starting salary between £ 28329 and £33510 per annum

Based at Kings Court Council Offices, Kings Lynn

If you are enthusiastic about technology and enjoy helping people find practical solutions, we may have the opportunity for you… We are looking for a Business Systems Support Officer to help administer, support and develop the digital systems used across our Planning, Environmental Health and Regulatory Services.

In this varied role, you will provide first and second-line support to system users, investigate routine incidents and service requests, and assist with user accounts, permissions, testing, upgrades and guidance. You will also support data quality, reporting and business intelligence, GIS and mapping activities, and digital improvement projects, including opportunities to use automation and emerging technologies.

You will have at least two years' experience of working in a busy office environment, together with experience of providing customer or user support, using business systems and databases, and working with data and information. Good IT, communication, organisational and problem-solving skills are essential, as is the ability to explain technical information clearly to non-technical users and learn new systems quickly. Experience of Idox products, ArcGIS/ESRI or Power BI would be an advantage.

This is an opportunity to develop your technical knowledge while helping to improve services and the customer experience through effective use of technology. If you are customer-focused, methodical and adaptable, with an interest in digital innovation and continuous improvement, we would love to hear from you.

Closing Date

20 October 2026