Business Systems Specialist

Steel Dynamics, Inc.; Fort Wayne (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Steel Dynamics, Inc. is seeking a Salesforce Administrator to drive operational efficiency through technology and process improvements, supporting cross-functional initiatives.

You will manage Salesforce, data governance, reporting, and digital content, collaborating with IT and business leaders to deliver dashboards and analytics that inform decisions and enable continuous improvements. This role is based in Fort Wayne, Indiana.

Qualifications

• Bachelor's degree in Business or related field.
• Salesforce Business Analysis and/or Salesforce Admin cert preferred.
• Working knowledge of business systems, reporting, and process improvement
• Previous CRM experience preferred.
• Experience administering Salesforce or similar CRM platforms preferred.
• Strong analytical, organizational, and problem-solving skills.
• Experience managing digital platforms, websites, or corporate communications is preferred.
• Excellent communication and cross-functional collaboration skills

Responsibilities

• Serve as the primary administrator and internal resource for Salesforce.
• Manage platform administration, security, configuration, and data governance.
• Support declarative development and collaborate on custom development and integrations.
• Gather business requirements and lead business systems enhancements.
• Develop reports, dashboards, KPIs, and analytics to support operational and commercial decision-making.
• Analyze business processes and identify opportunities for continuous improvement.
• Partner with business leaders, IT, and external vendors to implement technology solutions.
• Provide user training, documentation, and ongoing system support.
• Manage the organization's website, social media platforms, and digital content.
• Plan, publish, and evaluate digital communications and engagement initiatives.
• Maintain brand consistency across corporate communications and marketing materials.
• Support recruitment marketing, community engagement, sponsorships, and organizational events.
• Coordinate with internal stakeholders and external partners on digital and marketing initiatives.

Skills

Salesforce Administration

Data governance

Business systems analysis

Cross-functional collaboration

CRM experience

Reporting and dashboards

Communication skills

Education

Bachelor's degree in Business or related field

Tools

Salesforce

CRM platforms

Job description

Overview

This position drives operational efficiency through technology, process improvement, and strategic digital engagement while supporting cross-functional initiatives that advance organizational objectives.

Responsibilities

• Serve as the primary administrator and internal resource for Salesforce.
• Manage platform administration, security, configuration, and data governance.
• Support declarative development and collaborate on custom development and integrations.
• Gather business requirements and lead business systems enhancements.
• Develop reports, dashboards, KPIs, and analytics to support operational and commercial decision-making.
• Analyze business processes and identify opportunities for continuous improvement.
• Partner with business leaders, IT, and external vendors to implement technology solutions.
• Provide user training, documentation, and ongoing system support.
• Manage the organization's website, social media platforms, and digital content.
• Plan, publish, and evaluate digital communications and engagement initiatives.
• Maintain brand consistency across corporate communications and marketing materials.
• Support recruitment marketing, community engagement, sponsorships, and organizational events.
• Coordinate with internal stakeholders and external partners on digital and marketing initiatives.

Qualifications

• Bachelor's degree in Business or related field.
• Salesforce Business Analysis and/or Salesforce Admin cert preferred.
• Working knowledge of business systems, reporting, and process improvement
• Previous CRM experience preferred.
• Experience administering Salesforce or similar CRM platforms preferred.Strong analytical, organizational, and problem-solving skills.
• Experience managing digital platforms, websites, or corporate communications is preferred.
• Excellent communication and cross-functional collaboration skills

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.