Business Systems Specialist

Jobtailor; Madison (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Madison, WI seeks a versatile professional to support business systems and education content creation. You will assist with system support, vendor coordination, and business analysis to enable division and corporate strategies.

Responsibilities include integrating mail and email programs into Salesforce Relate, delivering user-ready documentation, and conducting user acceptance testing while seeking improvements in testing processes and methodologies.

Qualifications

• Demonstrated experience providing customer-driven solutions, support or service.
• Basic knowledge of unit, functional, performance, and user acceptance testing.
• Basic knowledge of how technology can automate business processes.
• Demonstrated experience documenting work processes and business rules.
• Demonstrated experience using business systems to provide customer service.
• Insurance or financial industry experience a plus.
• Salesforce/Relate platform experience.
• Python, Power BI and broad technology prowess.

Responsibilities

• Responsible for educational content creation (job aids, videos), system support (User Replication), vendor management (Halo), and foundational business analysis.
• Support the integration of direct mail and direct email programs into the Salesforce Relate platform.
• Provide operational and user support for business system applications and related hardware that support division and corporate strategies.
• Respond to user questions, resolve user issues, escalate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application.
• Document and maintain business processes and business rules.
• Conduct user acceptance testing for business systems.
• Identify opportunities for improved user acceptance testing processes and methodologies.

Skills

Customer service

Business analysis

User acceptance testing

Unit testing

Functional testing

Documentation

Automation concepts

Technical proficiency

Tools

Salesforce Relate

Python

Power BI

Job description

Responsibilities

• Responsible for educational content creation (job aids, videos), system support (User Replication), vendor management (Halo), and foundational business analysis.
• Support the integration of direct mail and direct email programs into the Salesforce Relate platform.
• Provide operational and user support for business system applications and related hardware that support division and corporate strategies.
• Respond to user questions, resolve user issues, escalate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application.
• Document and maintain business processes and business rules.
• Conduct user acceptance testing for business systems.
• Identify opportunities for improved user acceptance testing processes and methodologies.

Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Basic knowledge and understanding of unit, functional, performance, and user acceptance testing.
• Basic knowledge and understanding of how technology can be used to automate business processes.
• Demonstrated experience documenting work processes and business rules.
• Demonstrated experience using business systems to provide customer service.
• Insurance or financial industry experience a plus.
• Salesforce/Relate platform experience.
• Python, PowerBI and good broad technology prowess.