Business Systems Architect (AI)

Parachute Health; United States; Remote; USD 100,000 - 145,000; Full time

Job summary

Parachute Health is seeking a Business Systems Architect to streamline our internal processes and ensure systems align with strategic objectives. This role involves designing and maintaining our business systems, working closely with various teams, and driving technology adoption to enhance operational efficiency. A successful candidate will possess strong technical and analytical skills, alongside a collaborative mindset to lead cross-functional initiatives.

Benefits

Medical, Dental, and Vision Coverage

401(k) Retirement Plan

Equity Incentive Plan

Annual Company Wide Bonus (up to 15%)

Flexible Vacation Policy

Summer Fridays - 5 Fridays Off During Summer

Monthly Internet Stipend

Annual Home Office Stipend

Co-Working Space Reimbursement

Annual stipend for education and development

Qualifications

• Minimum of 5 years in a similar role.
• Strong track record in system design and implementation.
• Experience with RAG or AI-enhanced applications.

Responsibilities

• Manage and enhance internal business systems.
• Develop business solutions and collaborate with teams.
• Provide training and support for new systems.

Skills

Analytical Skills

Technical Leadership

Communication Skills

Problem-solving

Education

Bachelor's degree in Computer Science

Tools

Hubspot

GainSight

Zendesk

Customer.io

Job description

Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death.At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple.

We’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a “delightfully simple” digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.

We’ve built a strong network of clinicians, suppliers, health plans, and patients that we serve every day—but we’re ready to amplify our story in a bigger, more systematic way. That’s where you come in.

Business Systems Architect, reporting to VP, Business Operations, plays a critical role in designing, implementing, maintaining and managing processes and systems that align and enable the company’s strategic objectives. This role involves working closely with stakeholders at various levels across the organization, including but not limited to Customer Success, Operations, Data, and IT/Security to understand their needs, identify opportunities for improvement, and create solutions that enhance performance and efficiency within tools such as CRMs, ticketing, marketing automation systems, and related middleware.

The Business Systems Architect will work hand-in-hand with internal teams to create, enhance, manage, and maintain business systems, empowering and enabling those teams to complete their daily tasks and strategic work effectively and efficiently. This role will assist in the training of end-users for Parachute’s business systems to drive adoption of the processes and systems, measuring success and effectiveness of the enhancements delivered. The Business Systems Architect blends of technical expertise, business acumen, and strong communication skills to deliver value to the business.

Responsibilities:

• System Ownership: Own the management, maintenance, and enhancements for Parachute’s internal business systems including but not limited to Hubspot, Gainisight, Zendesk, Retool, and Customer.io.
• Solution Design, Architecture, and Development: Develop and design comprehensive business solutions that integrate with existing systems and processes, ensuring scalability, reliability, and performance.
• Build and maintain production-grade applications, particularly around retrieval-augmented generation (RAG) and agentic systems.
• Collaborate with cross-functional teams to design and deploy AI features that improve user experience and operational efficiency.
• Staying up to date with emerging AI tools and driving their adoption within teams.
• Contribute to architectural decisions, especially around model integration, orchestration, and performance.
• Stakeholder Engagement: Collaborate with business leaders, project managers, and IT teams to gather requirements, define project scope, and ensure solutions meet business needs.
• Technical Leadership: Provide technical guidance and oversight during the implementation of solutions, ensuring adherence to best practices and architectural standards.
• Process Improvement: Identify and analyze business processes to recommend improvements, leveraging technology to optimize efficiency and effectiveness. Guide the development practice for business operations team to create more effective methods.
• Documentation: Create detailed architectural documentation, including design specifications, diagrams, and implementation plans
• Innovation: Stay current with emerging technologies and industry trends to propose innovative solutions that drive competitive advantage.
• Risk Management: Identify potential risks and mitigation strategies associated with proposed solutions.
• Training and Support: Provide training and support to stakeholders and end-users to ensure successful adoption of new solutions.

Requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, a related field, or equivalent experience
• Experience: Minimum of 5 years of experience in a similar role, with a strong track record of designing and implementing business solutions. 1 year of experience building or maintaining RAG or other AI-enhanced applications, including automated evaluation and testing of LLM powered workflows.
• Business Acumen: Strong understanding of business processes, operations, and strategy. Ability to translate business needs into technical requirements.
• Analytical Skills: Excellent problem-solving and analytical skills, with the ability to assess complex situations and propose effective solutions.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to present complex concepts to both technical and non-technical audiences.
• Leadership: Demonstrated ability to lead cross-functional teams and manage multiple projects simultaneously
• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Equity Incentive Plan
• Annual Company Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement
• Annual stipend for education and development

$100-$145k

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We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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