Business Systems Analyst (Workday)

Clarivate; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to join their team. In this role, you will create essential process documentation and system workflows while providing first-line technical support for software applications. Your expertise in Agile tools and SQL will be invaluable as you assist users with business-critical applications, ensuring that technical issues are resolved swiftly. This position offers a unique opportunity to contribute to process improvements and system upgrades in a collaborative environment that values equal employment opportunities.

Qualifications

• Bachelor's degree in computer science or related field required.
• Experience with Agile tools and SQL is preferred.

Responsibilities

• Create process documentation and system workflows.
• Provide first-line technical support for software applications.
• Assist users with business-critical applications.

Skills

Agile tools (JIRA)

XML

XSLT

SQL

Education

Bachelor’s degree in computer science

Bachelor’s degree in Information Systems

Job description

About You – experience, education, skills, and accomplishments

• Bachelor’s degree in computer science, Information Systems, or related field.
• Experience with Agile tools such as JIRA for managing user stories, tasks, and sprints.

It would be great if you

• If you also have experience in XML, XSLT, SQL

What will you be doing in this role:

• Create process documentation, system workflows, and business requirement documents
• Provide first-line technical support for software application and configure system according to business requirements
• assist users with business-critical applications, ensuring any technical issues are quickly addressed and resolved
• Provide support for process improvements and system upgrades
• Escalate complex issues to senior technical teams

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.