Business Systems Analyst - Technology

ameriprise; United States; Hybrid; USD 75,000 - 105,000; Full time

Job summary

Ameriprise Financial seeks a collaborative and tech‑savvy Business Systems Analyst to bridge business needs with IT solutions. You will analyze requirements, support testing, and help create user manuals while ensuring high quality delivery. This role is primarily virtual, with the Columbus, OH area as the meeting hub.

Expect to own advisor relationships, promote technology adoption, and drive continuous improvement. Travel up to 20% may be required as projects span multiple business units.

Qualifications

• Bachelor's degree or equivalent in a related field or equivalent work experience.
• 3–5 years of incident management experience across hardware, software and networks.
• 3+ years of elicitation, translation, and documentation of business requirements.
• Excellent written, verbal, and presentation skills; able to explain technical topics to non‑tech audiences.
• Strong organizational and time management skills with shifting priorities.
• Customer‑focused, proactive problem solving and service mindset.
• Up to 20% travel.

Responsibilities

• Relationship management with advisor practices and business partners; own needs end‑to‑end and deliver high‑touch service.
• Promote technology adoption; develop playbooks and documentation to support implementations.
• Analyze tech trends and recurring issues to propose scalable improvements.
• Provide end‑to‑end oversight of technology incidents; coordinate with teams for timely resolution.

Skills

Incident management

Requirements elicitation

Technical communication

Time management

Customer service

Problem solving

Education

Bachelor's degree in Business/CS/IT

Tools

Microsoft 365

Azure Active Directory

Power BI

Windows

Networking basics

Job description

About Our Company

We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

We're looking for a collaborative and technology-savvy Business Systems Analyst to join our team. In this role, you'll serve as a key liaison between the business and IT organizations to provide technical solutions that meet user needs and improve business performance. Assist with the analysis of business requirements, problem-solving, and troubleshooting as part of a larger project team. Ensure clear and concise requirements are captured and documented. Participate in testing and issue resolution, support the implementation validation process, and facilitate the development of procedural documentation and user manuals.

This position is primarily virtual; however, candidates must reside in the Columbus, OH area or be able to commute to the Columbus office for meetings, team collaboration, and other business needs as required.

Key Responsibilities

• Relationship Management: Exceptional relationship management skills with a demonstrated ability to build trust and credibility with premier advisor practices and key business partners; takes end-to-end ownership of needs and issues, maintains a high level of responsiveness, and proactively drives solutions through resolution while delivering a consistently high-touch service experience.
• Communication and Technology Adoption: Champion initiatives to increase advisor productivity and adoption of Ameriprise technology. Develop operational playbooks, and documentation and provide subject matter expertise to support technology implementations.
• Proactive Improvement: Provide proactive thought leadership by analyzing technology trends, recurring support issues, and practice needs to identify emerging challenges and continuous improvement opportunities. Translate insights into actionable recommendations and scalable solutions that strengthen technology reliability, improve advisor productivity and technology adoption, and enhance the overall practice experience.
• Problem Management: Provide end‑to‑end oversight of critical technology incidents. Coordinate efforts of support teams to drive service restoration targets. Collaborate with technology teams to develop corrective action or workarounds to resolve incidents. Ensure action plans are established to address recurring issues, including escalation and effective hand‑off to other teams as required. Ensure compliance with incident management processes, procedures, and regulatory adherence.

Required Qualifications

• Education: Bachelor's degree or equivalent with a degree focus in Business, Computer Science, Information Technology, or a related field; or equivalent work experience.
• Experience: 3 to 5 years of experience in incident management, including hardware, software, and network configuration, as well as incident management support; or equivalent relevant experience.
• 3+ years of demonstrated experience in business and functional requirements elicitation, translation, and documentation.
• Excellent written, verbal, and presentation skills, as well as the ability to communicate technical information in a non-technical manner.
• Excellent organizational and time management skills, especially when managing changing or competing priorities.
• Expert‑level customer service and support skills, with the ability to proactively anticipate, analyze, and resolve technical problems.
• Up to 20% travel required.

Preferred Qualifications

• Working knowledge of Microsoft technologies, including Windows, Microsoft 365, Azure Active Directory, and Power BI; relevant certifications are a plus.
• General understanding of modern technology concepts, including networking, information security, cloud computing, and artificial intelligence, with the ability to understand their practical application in a business environment.
• Experience implementing and documenting technology solutions that support business operations, security and compliance initiatives, audits, and third‑party relationships.

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

In-Office Collaboration

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