Business Systems Analyst - Sales & CRM Technologies

NPK; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work schedule

Onsite in Pittsburgh

Job summary

NPK International inc. is seeking a Business Analyst to support and enhance the business applications used by our Sales and Commercial teams.

You will work with business stakeholders and IT to improve processes, optimize CRM functionality, support reporting needs, and deliver technology solutions that drive efficiency and growth. The ideal candidate bridges business needs and technology, drives process improvements, and maximizes the value of CRM and related systems across the organization.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3-5+ years of experience in Business Analysis, Business Systems, CRM Administration, or Sales Operations.
• Experience gathering requirements and improving business processes.
• Strong communication, analytical, and problem-solving skills.
• Experience working with CRM platforms (Dynamics 365, Salesforce, HubSpot, or similar).

Responsibilities

• Business Analysis & Process Improvement: Gather and document business requirements;Facilitate stakeholder discussions and process-mapping workshops;Identify opportunities to improve workflows and system utilization;Translate business needs into functional solutions.

Skills

Business Analysis

CRM Administration

Stakeholder Communication

Process Improvement

Data Analysis

Education

Bachelor's degree or equivalent experience

Tools

Dynamics 365

Salesforce

HubSpot

Power Platform

Job description

Working Environment: Onsite/Hybrid (work schedule will for allow some wfh flexibility)

Division: Site Access

Candidate must reside in or near Pittsburgh, PA. No relocation will be offered for this role.

NPK International inc. (NYSE: NPKI) is the only site access solutions partner to manufacture and rent industry-leading sustainable composite matting , along with a full suite of services including planning, logistics, and remediation - so you can protect your people, the environment, and your bottom line.

Position Summary

We are seeking a Business Analyst to support and enhance the business applications used by our Sales and Commercial teams. This role works closely with business stakeholders and IT to improve processes, optimize CRM functionality, support reporting needs, and deliver technology solutions that drive operational efficiency and business growth.

The ideal candidate is a collaborative problem solver who can bridge business needs and technology solutions, drive process improvements, and help maximize the value of CRM and business systems across the organization

Key Responsibilities

• Business Analysis & Process Improvement
• Gather and document business requirements.
• Facilitate stakeholder discussions and process-mapping workshops.
• Identify opportunities to improve workflows and system utilization.
• Translate business needs into functional solutions.

CRM & Business Systems Support

• Support enhancements and ongoing administration of CRM Dynamics 365 and related business applications.
• Partner with IT teams and vendors to implement system improvements.
• Help improve data quality, user adoption, and process consistency.

Testing & User Support

• Coordinate and execute User Acceptance Testing (UAT).
• Assist with training, documentation, and change management activities.
• Support solution deployments and post-implementation adoption.

Reporting & Analytics

• Define reporting requirements with business stakeholders.
• Support dashboards and reporting solutions.
• Analyze business data to support decision-making.

Education and Experience Requirements:

Required

• Bachelor's degree or equivalent experience.
• 3-5+ years of experience in Business Analysis, Business Systems, CRM Administration, or Sales Operations.
• Experience gathering requirements and improving business processes.
• Strong communication, analytical, and problem-solving skills.
• Experience working with CRM platforms (Dynamics 365, Salesforce, HubSpot, or similar).

Preferred

• Experience with Microsoft Dynamics 365 Sales.
• Familiarity with Power Platform (Power BI, Power Automate, Power Apps).
• Experience supporting Sales, Commercial, or Operations teams.
• Exposure to ERP systems and system integrations.
• Experience in Agile project environments.

WHY JOIN NPK?

One of NPK’s Core Values is Excellence. It means we are committed to delivering value through performance, innovation, and service quality, and that commitment starts with YOU! NPK is where you can challenge yourself in new and exciting ways and work in an environment that supports and values you. Here at NPK, we are committed to finding, developing, retaining, and rewarding the best talent while providing an environment where our employees can grow professionally and personally.

What We Value

At NPK, our values, safety, integrity, accountability, respect, and excellence are more tan words - they are non-negotiable fundamentals that define what is important to us. They are the foundation for our purpose.

Our Purpose encapsulates how our values work together to drive our decision-making, actions, and behaviors. They help us create meaningful relationships with each other, our clients, and partners. Every day, we strive to live these values and fulfill our purpose, building a culture that reflects who we are and where we're headed.

P - People Focused - First in every action

U - United - Different voices make us stronger together

R - Reliable - Unwavering in our quality and service

P - Passionate - Energy and excitement is our fuel

O - Optimistic - Any moment is a chance to shine

S - Sincere - Authenticity starts with vulnerability

E - Enterprising - Agility is the key to opportunity

We are an equal opportunity employer. NPK and its affiliates do not discriminate against applicants or employees on the basis of race, color, age, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, disability, military service/veteran status, genetic information, or any other protected status. NPK International, Inc. is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applications with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Manager, HR Governance & Compliance at [e-mail]