Business Systems Analyst - Retail

Trustmark; Jackson (MS); On-site; USD 60,000 - 90,000; Full time

Job summary

Trustmark Bank is seeking a Business Systems Analyst to support and enhance retail banking systems, coordinate projects, document workflows, and develop procedures and training for frontline staff.

The role advances through Level I–III with increasing responsibilities, including testing, requirements gathering, UAT, and vendor coordination to ensure system integrity and efficient processes across Retail Banking.

Qualifications

• Two-year degree in business or finance with relevant banking systems experience or equivalent.
• Experience in retail banking or banking systems and ability to work flexible hours including evenings/weekends.
• Strong knowledge of retail banking workflows and products.
• Familiarity with software development lifecycle and testing concepts.
• Excellent verbal, written, and visual communication skills.
• Ability to document business processes and analyze data.

Responsibilities

• Perform routine administrative tasks for retail systems, coordinate enhancements, revise procedures, and train frontline staff.
• Document workflows, map processes, and support daily Retail Bank operations.
• Collaborate with IT, vendors, and stakeholders to gather requirements and test solutions.
• Review platform support issues, propose system or procedural changes, and ensure data accuracy.
• Create and update procedures, guidelines, and training materials for retail systems.
• Manage end-user access and conduct access reviews and reporting.
• Lead additional duties and special projects as assigned.

Skills

Retail banking knowledge

Business analysis

Workflow mapping

Testing & QA

Documentation

Communication skills

Project coordination

Vendor coordination

UAT leadership

Education

Two-year college degree in business or finance

Retail banking or banking systems experience

6 years of retail banking or banking systems experience

Tools

Trustmark platform systems

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Overview

The Business Systems Analyst will assist in the support, development, and administration of systems used or managed by the Retail Banking division. This position will also be involved in working on or managing retail related projects, development of procedures and training, and related activities to support the Retail Banking division and other day-to-day bank functions.

This position may be filled as a Level I, II, or III based on additional responsibilities and qualifications required.

Responsibilities

• Perform routine administrative functions and associated responsibilities for retail systems, coordinate enhancements, revise procedures, as necessary, and provide training and communication to the frontline.
• Work closely with others to understand and support the daily operations of the Retail Bank. Document and map workflows and processes to aid in projects. Lead, write, or perform testing initiatives for Retail. Along with writing procedures and identify opportunities for efficiency improvements.
• Work closely with vendors, IT and other associates in the software design and development process, including identifying and documenting business requirements, testing, tracking defects, reporting, changing control, and other tasks, as necessary.
• Provide direct review, research, and response to retail platform support, as necessary; recommend changes to systems or procedures from identify issues.
• Create, develop or update procedures, guidelines, training materials, or other resources, related retail systems and operations in conjunction with stakeholders.
• Grant and maintain appropriate end-user access to systems according to established framework or policies; obtain approval and document exceptions; conduct ongoing user access reviews and provide reporting when needed.
• Perform additional duties and special projects as assigned.

Level II Additional Responsibilities:

• Studies existing information processing retail related systems to evaluate effectiveness and propose new solutions.
• Leads and coordinates work of others to develop, test, enhance, and implement projects.

Level III Additional Responsibilities:

• Lead testing initiatives for Retail systems to ensure all project audit requirements are being met.
• Identifies, gathers, analyzes and documents business requirements for business application and information technology projects; translates work processes into business and functional requirements; writes business and functional specifications; develops departmental forms and templates; identifies and provides business rules, quality standards, policies and procedures.
• Function as a liaison between IT and users and have both business and technical expertise.
• Determines cause of application and system problems; develops, recommends and implements solutions.
• Assists with the training of other departmental business systems analyst staff; supports professional and technical capabilities of team members; guides business systems analyst staff in analyzing, testing, and implementing information technology projects.
• Leads interactions with vendors on accountability and project initiatives.
• Identify and resolve gaps in the project lifecycle.
• Independently leads system conversions/upgrades and projects from beginning to end.
• Managing and executing all aspects of business User Acceptance Testing (UAT).
• Familiarity with integrating retail systems with other business tools and databases.

Qualifications

• Two-year college degree in business or finance, with 3 years of retail banking or banking systems experience.-OR-
• 6 years of retail banking or banking systems experience.
• Ability to work flexible hours including evenings and weekends
• Advanced knowledge of retail banking and teller functions and workflows (deposit account opening/maintenance, loans, transaction processing).
• Advanced knowledge of retail products and services offered to customers.
• General knowledge of the software development lifecycle; ability to communicate and understand technical and logical reasoning concepts.
• Excellent oral, written, and visual communication skills.
• Knowledge and application of basic math and accounting concepts.
• Strong analytical, organizational, and critical thinking skills.
• Ability to document business processes.
• Ability to perform routine check and balance reconciliation and thorough data validation.
• Detail oriented but flexible to manage concurrent tasks/projects and fluctuating requirements.
• Excellent organizational and prioritization skills to meet tight deadlines.
• Proficiency with Microsoft Word, Excel and PowerPoint.
• Trustmark platform systems experience preferred.
• Knowledge of change management processes and workflow analysis preferred

Level II Additional Qualifications Required:

• Two-year degree and 5 years of retail banking or banking systems experience.-OR-
• 7 years of retail banking or systems related work experience; system related experience must include 3 or more years of retail implementation of systems.
• Advanced knowledge of retail banking and branch operations functions and workflows.
• Excellent oral, written, and visual communication skills.

Level III Additional Qualifications Required:

• Two-year degree and 7 years of retail banking or banking systems experience.-OR-
• 10 years of retail banking or systems related work experience; system related experience must include 3 or more years of retail implementation of systems.
• Expert knowledge of the software development lifecycle; ability to communicate and understand technical and logical reasoning concepts.
• Expert level experience in automating processes
• Ability to manage all aspects of the User Acceptance Testing (UAT)
• Experienced at independently leading systems conversions/upgrades from beginning to end

Physical Requirements/Working Conditions: Must be able to sit for extended periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

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