Business Systems Analyst - Order to Cash Process

NetApp, Inc.; San Jose (CA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

NetApp, Inc. is seeking an IT Business Systems Analyst to partner with Business Process Architects, Analysts, and stakeholders to drive the applications roadmap and solution delivery across Order Management, Fulfillment, Global Trade Compliance, Logistics, and Supply Chain processes.

The role leads functional ownership from requirements through design, testing, deployment, and continuous improvement, in a hybrid in-office/remote environment in the San Jose area.

Qualifications

• 12-14 years of information technology experience with significant experience in Order-to-Cash (O2C), Order Fulfillment, and ERP Cloud environments.
• Strong expertise in Order Management, Fulfillment, Supply Chain, Logistics, and Global Trade Compliance business processes.
• Experience with Oracle ERP Cloud, Oracle Fusion Order Management, or similar ERP Cloud platforms.
• Strong business partnership and stakeholder management skills with a proven track record of driving cross-functional initiatives.
• Experience creating BRDs, functional specifications, process flows, user stories, and test documentation.
• Knowledge of Agile methodologies and tools such as Jira or Azure DevOps.
• Understanding of API and enterprise system integrations.

Responsibilities

• Participate in and lead cross-functional initiatives in Order Management, Order Fulfillment, Supply Chain, Logistics, Customer Operations, and Global Trade Compliance.
• Work closely with stakeholders to gather requirements, facilitate workshops, document business processes, and define functional specifications.
• Analyze and configure ERP Cloud solutions related to Order Management, Fulfillment, Inventory, Shipping, Pricing, Customer Master Data, and O2C processes.
• Perform gap analysis, solution validation, functional configuration, testing support, UAT coordination, and deployment activities.
• Collaborate with technical teams on integrations, reporting, enhancements, and enterprise solution designs.
• Drive process automation, continuous improvement, training, change management, and user adoption programs.

Skills

Order Management

O2C processes

Supply Chain processes

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Oracle ERP Cloud

Jira

Azure DevOps

Job description

Job Summary

The IT Business Systems Analyst is responsible for partnering with Business Process Architects, Business Analysts, and business stakeholders to drive the applications roadmap, functional design, and solution delivery for Order Management, Order Fulfillment, Global Trade Compliance, Logistics, and Supply Chain processes. The candidate will lead functional ownership of requirements, design, testing, deployment, and continuous improvement initiatives.

Job Responsibilities

• Participate in and lead cross-functional initiatives in Order Management, Order Fulfillment, Supply Chain, Logistics, Customer Operations, and Global Trade Compliance.
• Work closely with stakeholders to gather requirements, facilitate workshops, document business processes, and define functional specifications.
• Analyze and configure ERP Cloud solutions related to Order Management, Fulfillment, Inventory, Shipping, Pricing, Customer Master Data, and O2C processes.
• Perform gap analysis, solution validation, functional configuration, testing support, UAT coordination, and deployment activities.
• Collaborate with technical teams on integrations, reporting, enhancements, and enterprise solution designs.
• Drive process automation, continuous improvement, training, change management, and user adoption programs.

Job Requirements

• Requires 12-14 years of information technology experience with significant experience in Order-to-Cash (O2C), Order Fulfillment, and ERP Cloud environments.
• Strong expertise in Order Management, Fulfillment, Supply Chain, Logistics, and Global Trade Compliance business processes.
• Experience with Oracle ERP Cloud, Oracle Fusion Order Management, or similar ERP Cloud platforms.
• Strong business partnership and stakeholder management skills with a proven track record of driving cross-functional initiatives.
• Experience creating BRDs, functional specifications, process flows, user stories, and test documentation.
• Knowledge of Agile methodologies and tools such as Jira or Azure DevOps.
• Understanding of API and enterprise system integrations.

Education

Bachelor degree in Business Administration, Information Systems, Supply Chain Management, Engineering, or related field.

• 12-14 years of relevant experience preferred.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.