Functional Analyst- Order to Cash / Order Management & Fulfillment

NetApp, Inc.; Morrisville (NC); Hybrid; USD 148,000 - 220,000; Full time

Job summary

NetApp, Inc. is seeking a Functional Analyst specializing in O2C to analyze, configure, and optimize Oracle ERP Cloud solutions.

You’ll partner with business stakeholders to translate requirements into functional designs, configure Order Management and Fulfillment, and drive end-to-end O2C process integrity. The role requires strong experience in Oracle ERP Cloud, O2C processes, data migration, and a track record of successful implementations.

Qualifications

• Minimum 6 years of Oracle ERP Cloud implementation experience as a functional analyst.
• Strong knowledge of Order to Cash (O2C) processes and modules.
• Experience with data migration using FBDI for O2C objects.
• Excellent communication and stakeholder engagement skills.
• Bachelor-level degree in a related field.

Responsibilities

• Gathers and documents business requirements from stakeholders and translates them into designs.
• Configures Oracle Cloud Order Management, Fulfillment and related O2C modules.
• Prepares functional specifications for extensions and reports with developers.
• Supports SIT/UAT, trains end users, and leads rollouts.
• Reviews releases, tests new features, and recommends adoption.
• Assists with data conversion/migration and validates FBDI loads.
• Interacts with business leads and technical peers to resolve issues.
• Ensures end-to-end O2C process integrity and operational procedures.

Skills

Oracle ERP Cloud

Order Management (O2C)

Fulfillment

OTBI/BI Publisher (functional)

FBDI data migration (O2C)

End-to-end O2C processes

SIT/UAT testing

stakeholder requirements gathering

Training end users

Education

Bachelor's degree in Business Administration / Supply Chain / Information Systems

Tools

Functional Setup Manager (FSM)

Manage Order Management Orchestration

DOO Orchestration Process Definitions

Pricing Administration

Holds Management

Fulfillment Policies

Shipping Execution

OTBI/BI Publisher (functional)

Application/ Page Composer for personalizations

Job description

Job Summary

Functional Analyst – O2C / Order Management: Analyzes, configures, supports, and optimizes Oracle ERP Cloud functional solutions within the Order to Cash (O2C) domain, with a core focus on Order Management and Order Fulfillment. Partners with business stakeholders to gather and translate business requirements into functional designs, configure Oracle Cloud modules, define business rules, and ensure end-to-end O2C process integrity. Evaluates existing business processes, identifies gaps and improvement opportunities, prepares functional specifications, supports data conversion and system implementation activities, and drives user acceptance testing. Recommends changes to business processes, configuration standards, and operational procedures. Trains end users on system functionality, process changes, and new feature adoption during rollouts and post-go-live support.

Job Responsibilities

The types of tasks this individual is responsible for are a mix of regular, semi-structured, and moderately scoped assignments. Exercises judgment within defined procedures and practices.

Gathers and documents business requirements from stakeholders; translates them into functional design documents and configuration workbooks.

Configures and tests Oracle Cloud Order Management, Fulfillment, and related O2C modules per approved designs.

Prepares functional specifications for any required extensions, integrations, or reports and collaborates with technical team members for development.

Supports and executes test scenarios (SIT, UAT) and assists business users during User Acceptance Testing.

Helps identify semi-routine problems in O2C processes and generates possible solutions; escalates complex issues with recommended options.

Assists with data conversion/migration activities, including validation of FBDI loads for orders, items, customers, and pricing.

Supports quarterly update assessments – reviews Oracle Cloud release notes for O2C impact, tests new features, and recommends adoption.

Prepares end-user training materials and delivers training sessions during implementation and post-go-live.

Interaction

This individual interacts primarily with their direct Lead/Manager and the functional/business team on assigned projects; works with technical peers on specifications, testing, and issue resolution.

Regular review of assignments and detailed direction is provided by their manager.

The ideal candidate actively contributes to team activities and goals using effective verbal and interpersonal skills to share their experience and ideas.

Job Requirements

Working knowledge of Oracle ERP Cloud from a functional/business process perspective, with an emphasis on module configuration, business rule setup, and end-to-end process flows within the O2C cycle.

Functional proficiency in Oracle Cloud tools & capabilities: Functional Setup Manager (FSM), Manage Order Management Orchestration, DOO Orchestration Process Definitions, Pricing Administration, Holds Management, Fulfillment Policies, Shipping Execution, Scheduled Processes, OTBI/BI Publisher (from a functional reporting standpoint), and Application Composer/Page Composer for lightweight personalizations.

Deep functional understanding of Order to Cash business processes, including but not limited to:

Sales Order capture, validation, and booking

Order orchestration and fulfillment workflows

Fulfillment lines, orchestration steps, and step-level holds

DOO processing constraints, scheduling, and supply orchestration

Shipping execution (pick, pack, ship, delivery management)

Invoicing hand-off and integration with Accounts Receivable

Returns (RMA) processing and credit memo workflows

Pricing strategies (simple and segment-based pricing, price adjustments, promotions)

Proficiency in two or more Oracle ERP Cloud application modules: Order Management, Inventory Management, Pricing, Shipping/Logistics, Receivables, Global Order Promising (GOP), Product Hub (as it relates to item setup for O2C).

Minimum 6 years of experience in Oracle ERP Cloud implementations in a functional capacity.

Good understanding of ERP Cloud implementations around Supply Chain Management modules, specifically Order Management and Fulfillment.

Familiarity with integration touchpoints across O2C – understanding how Order Management interacts with Inventory, Procurement (drop-ship/back-to-back), Pricing, Shipping, Receivables, and downstream financial modules.

Working knowledge of data migration and conversion activities using FBDI templates relevant to O2C (Sales Orders, Items, Pricing, Customer data).

Good oral and written communication skills.

Good analytical, problem-solving, negotiation, task management, and organizational skills.

Working knowledge of enterprise application implementation methodology and project life cycle.

Solid understanding of end-to-end O2C business metrics, KPIs, and reporting requirements.

Ability to work collaboratively within a team environment with other functional analysts, technical developers, and cross-functional peers to support project deadlines.

Ability to handle multiple tasks concurrently.

Education

Bachelor's degree in Business Administration, Supply Chain Management, Information Systems, or equivalent, and 10 to 15 years of related experience in Oracle ERP functional roles with a focus on Order Management / Order to Cash.

Compensation:
The target salary range for this position is 147,900 - 220,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in‑office and/or in‑person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You’ll Thrive at NetApp

At NetApp, you won’t wait for the perfect moment—you’ll make it. The early planning, the extra thought, the bold idea that turns good into great: That’s how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise‑grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.