Business Systems Analysts -Subscription Mgmt. & Quote to Order

NetApp; Morrisville (NC); Hybrid; USD 148,000 - 220,000; Full time

Job summary

NetApp is seeking a Business Systems Analyst (Subscription Mgmt. & Q2O) to optimize Quote-to-Order processes and align IT solutions with business needs across global teams.

The role requires strong technical and business acumen, project management, and the ability to partner with Enterprise Architecture, Analytics, and Delivery teams to implement scalable, high-quality solutions.

Qualifications

• Bachelor's degree in IT or related field required.
• 8–10 years of information technology experience, with 6–8 years in the Quote-to-Order domain.
• Experience with major Q2O platforms (Oracle CPQ Cloud, Oracle ERP Cloud and Oracle, SAP BRIM or Zuora).
• Strong cross-functional collaboration and stakeholder communication skills.
• Ability to map business requirements to solution design and drive end-to-end functionality.

Responsibilities

• Collaborate with business users to define processes meeting needs.
• Ensure processes are scalable and adaptable for future requirements.
• Create functional designs and user stories.
• Define IT requirements to support process and system changes.
• Coordinate with IT development teams to manage development and testing.

Skills

Quote-to-Order domain

Cross-functional collaboration

Project management

Communication (oral & written)

Analytical thinking

Education

Bachelor's degree in IT or related field

8–10 years IT experience in Q2O

6–8 years in Q2O domain

Tools

Oracle CPQ Cloud

Oracle ERP Cloud

SAP BRIM

Zuora Subscription Management

Oracle Commerce Cloud

Job description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

NetApp Business Systems Analysts (Subscription Mgmt. & Q2O) work as part of a team that supports and enhances NetApp’s world-wide business processes and systems. You will utilize your strong technical competencies and functional business expertise to identify, evaluate, design and develop systems and procedures that meet business user requirements. To do this successfully you will work closely with cross-function teams to understand business needs, and IT development to provide automated solutions. An ability to understand business process requirements & issues and communicate system solutions to the internal client is essential to your success in this role. Project management skills and a customer service orientation is key. You will partner with the business and act as a trusted IT/Technology advisor. You will be the key IT representative to the business and collaborate and engage with other IT teams such as Enterprise Architecture, Business Analytics, Business Application Delivery & Support and Foundational Services.

Essential Functions

• Collaborate with business users to define processes that meet business needs.
• Ensure processes are scalable and flexible to meet future business need.
• Design processes that can be implemented with minimal disruption to supporting systems, and that are cost effective.
• Anticipate the needs of stakeholders affected by process change.
• Ensure that proposed changes represent the best overall fit for the organization.
• Create the functional design and detailed user stories
• Collaborate with the architects to arrive at the right solution options to address the business requirements
• Develop and define IT requirements to support process and system changes.
• Coordinate with IT development teams to manage the development process and resolve issues.
• Prepare and execute testing plans to ensure high-quality results.

Job Requirements

• Must have extensive knowledge of key Quote-to-Order capabilities such as Quote Management, Pricing & Discounts, Order Orchestration, Renewals, Subscription & Billing Management.
• Must have experience working with major Q2O platforms such as Oracle CPQ Cloud, Oracle ERP Cloud and Oracle, SAP BRIM or Zuora Subscription Management
• Working experience with B2B to automate quote to order processes
• Strong business partnership experience required, with proven track record of successfully driving cross functional initiatives and projects. Ability to present ideas, design and solutions to business and IT stakeholders
• Perform feasibility studies, functional/technical gap analysis and map the business requirements to solution design. Identify and recommend industry best practices to address business requirements
• Review and analyze the business requirements to drive functional design and influence end to end solutions architecture
• Good understanding of new product introduction (NPI) and product release processes.
• Good functional and technical knowledge of Quoting, Pricing, Configuration and Order Management
• Experience with e-Commerce such as Oracle Commerce Cloud is preferred
• Excellent written and oral communication and interpersonal skills
• Self-motivated and takes initiative without a lot of direction
• Demonstrates critical thinking and analytical decision-making skills
• Able to prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment

Education

• A Bachelor of Arts or Science Degree required; Information Technology, or related field preferred
• Experience with major Quote-to-Order platforms (preferably Oracle CPQ) and Subscription management platforms, along with supporting tools for Order Orchestration and Contract Management.
• Requires 8-10 years of information technology experience of which at least 6-8 years mainly in the Quote-to-Order Domain

Compensation

The target salary range for this position is 147,900 - 220,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.