Overview
The DNS team is seeking a Business Systems Analyst with hands-on Salesforce Marketing Cloud and Adobe Experience Cloud experience to develop/modify transactional email/push/SMS/Letter templates, implement personalization variables (AMPScript basics), validate Data Extension mappings, and support journey/triggered send configuration, testing, and monitoring. SMS/Push exposure and comfort reading simple API specs are nice-to-have. This role involves coordinating across teams to ensure backend templates align with business workflows, analyzing systems and data, and implementing technology solutions that enhance business processes.
Responsibilities
- Develop/modify transactional email, push, SMS, and Letter templates using Salesforce Marketing Cloud and Adobe Experience Cloud.
- Implement personalization variables (AMPScript basics).
- Validate Data Extension mappings and ensure data integrity.
- Support journey/triggered send configuration, testing, and monitoring.
- Coordinate across teams to align backend templates with business workflows.
- Analyze systems and data to implement technology solutions that enhance business processes.
Qualifications
- Hands-on Salesforce Marketing Cloud and Adobe Experience Cloud experience.
- Experience developing/modifying transactional templates across channels (email, push, SMS, letters).
- Familiarity with AMPScript basics.
- Experience validating Data Extension mappings.
- Experience supporting journey/triggered sends, configuration, testing, and monitoring.
- Nice-to-have: SMS/Push exposure and ability to read simple API specifications.
- Strong cross-team collaboration and analytical skills to align templates with business workflows.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Contract
- Location: Vienna, VA