Business Systems Analyst - Intermediate

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Michigan Medicine seeks an Intermediate Business System Analyst (BSA) to join the Academic Applications team within Health Information Technology and Services (HITS). The ideal candidate will read between the lines to understand customer needs, resolve ambiguities, and craft effective IT solutions for research and medical student education.

You'll analyze processes, document requirements, support system upgrades, and help train end users while ensuring regulatory compliance.

Qualifications

• Bachelor's degree or equivalent; 3+ years IT experience.
• Experience gathering, translating, prioritizing, and documenting requirements.
• Ability to analyze data, perform root-cause analysis and communicate concepts clearly.
• Willingness to learn new technologies and adapt to changing priorities.

Responsibilities

• Work with customers to gather requirements for changes to business processes and information systems.
• Analyze business and user needs; document functional requirements and identify integration issues.
• Participate in system upgrades, QA testing, environment validation, and related updates.
• Triage tickets, review and resolve requests, and assist team members.
• Develop and document designs for workflows; recommend enhancements.
• Assist in deploying and testing new software versions.
• Develop end-user training materials.
• Maintain compliance with applicable regulatory standards.
• Collaborate with the team to achieve its goals.

Skills

Requirements gathering

Stakeholder communication

Problem solving

SDLC knowledge

Root-cause analysis

Data analysis

Adaptability

Presentation skills

Education

Bachelor's degree or equivalent

Tools

ServiceNow

JIRA

Job description

• Understands SDLC processes.

Job Summary

Are you a passionate individual with a knack for creativity, flexibility, and the ability to read between the lines? Do you excel at working closely with customers to understand their needs? Are you driven by the challenge of resolving technical issues?

We're seeking a motivated and creative Intermediate Business System Analyst (BSA) to join our Academic Applications team within Health Information Technology and Services (HITS). The ideal candidate for this position should be dedicated, passionate, and possess the creativity and flexibility to discern customer needs, address ambiguities, and think innovatively to solve technical challenges.

Within the Academic Applications team, we maintain a diverse portfolio of applications that enable research and medical student education. We provide the technical expertise and administrative support necessary to keep these applications running smoothly. In this role, you will report to the manager of the Academic Applications team. If you're ready to make a meaningful impact in the world of academia and scientific research, we invite you to submit your application to join our team.

Department Overview

Health Information Technology & Services (HITS) plays a role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with technology-related information, products, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.

Division Overview

The Academic IT (AcadIT) division in Health Information & Technology Services (HITS) serves both the education and research communities at the University of Michigan Medical School (UMMS). We engage faculty, students, and staff to provide a holistic portfolio of software and applications, infrastructure, device support, and custom projects to promote innovation and excellence. AcadIT is comprised of three areas that work in concert to provide support: 1) Application Services - focused on product management and support for vendor applications; 2) Software Delivery - focused on building custom applications when a vendor solution is not available and offering secure application environments; 3) Technical Services & Engagement - focused on providing support for high-performance computing, device management, data integration, and scientific programming and engagement and outreach with our customers.

Responsibilities

• Work with customers to gather requirements for changes to business processes and information systems.
• Analyze business and user needs; document functional requirements; assist in identifying dependency and integration issues.
• Participate in system upgrades, quality assurance testing, environment validation, and other related system updates.
• Participate in weekly team meetings, act as Tier 1 triage for incoming tickets and requests, review and resolve tickets, and assist other team members.
• Develop and document designs for workflows; identify areas for improvement and make recommendations for enhancements
• Assist in deploying and testing new software versions
• Develop end-user training materials
• Maintain compliance with all applicable regulatory standards
• Work with the team to achieve its goals

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience
• 3+ years of IT related experience

Desired Qualifications

• 3+ years of experience in a wide variety of business analysis responsibilities including gathering, translating, prioritizing, and documenting requirements, data and system analysis, design, and system testing.
• Demonstrates ability to conduct root-cause analysis for problems of varying levels of complexity. Can understand and clearly articulate business and technical concepts.
• Demonstrates ability to apply knowledge from new business domains with demonstrated critical thinking skills.
• Demonstrates willingness and a strong aptitude to learn new technologies, understand technical information, and communicate it to others using clear, concise, and user-friendly language.
• Flexibility and adaptability to a changing environment, including the ability to manage under deadline pressure, ambiguity, and changing priorities.
• Demonstrates ability to communicate effectively with those with differing opinions and levels of understanding. Uses effective strategies and materials to build consensus among differing opinions.
• Demonstrates skills in leading meetings, developing and delivering presentations, and using formal/informal networks to accomplish tasks and goals.
• Respects diversity; demonstrate respect for and seek the opinion of others; trusts and values each person's contributions to the team, develops smooth, cooperative working relationships.
• Understands SDLC processes.
• Experience writing SQL queries to gather data.
• Experience using ServiceNow, JIRA, or other ticketing systems.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Flexible First Workplace

This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance. You may be required to attend onsite training or meetings once conditions allow, which will require the ability to be on-site. Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan.

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits

Mission Statement

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three components; patient care, education, and research that together enhance our contribution to society.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.